Overview
General Manager – Business Development & Operations Jobs in Dubai, Dubai, United Arab Emirates at Park Point W.L.L
Title: General Manager – Business Development & Operations
Company: Park Point W.L.L
Location: Dubai, Dubai, United Arab Emirates
Job Title: General Manager – Business Development & Operations
Role Overview
The General Manager will be responsible for driving the company’s overall growth, profitability, and operational excellence. This role combines strategic business development, client acquisition, and revenue generation with hands-on operational management of daily activities, ensuring service quality, efficiency, and client satisfaction.
The ideal candidate will have a strong background in both sales/business development and operations management, preferably within the parking management, mobility, infrastructure, or technology-driven services sector.
Qualifications
- Bachelor’s Degree in Engineering, Business Administration, or a related field
- MBA or equivalent postgraduate qualification is highly preferred
Experience
- Minimum 10–12 years of experience, with:
- At least 5+ years in a leadership/managerial role
- Strong exposure to business development, sales, and operations
- Proven track record in achieving revenue targets and business growth
- Experience in parking management, smart mobility, construction, or technology-based services is highly desirable
Key Responsibilities
1. Business Development & Growth
- Develop and execute business development strategies aligned with company goals
- Identify, evaluate, and secure new business opportunities and markets
- Build and maintain a robust sales pipeline and ensure conversion to revenue
- Lead client acquisition, negotiations, and contract closures
- Compile proposals and tender submissions in coordination with the technical and finance teams, ensuring accuracy, compliance, and competitiveness
- Maintain strong relationships with key clients, stakeholders, and partners
- Monitor market trends and provide commercial insights to leadership
- Drive brand visibility and positioning in the market
2. Operations Management
- Oversee day-to-day operations to ensure smooth service delivery
- Ensure operational efficiency, cost control, and quality standards compliance
- Manage deployment, maintenance, and performance of systems, teams, and services
- Implement and monitor SOPs, KPIs, and service level agreements (SLAs)
- Resolve operational challenges and ensure client satisfaction
- Coordinate with internal teams for seamless project execution
3. Leadership & Team Management
- Lead and manage cross-functional teams including business development, operations, and technical staff
- Set clear goals, KPIs, and performance expectations
- Mentor and develop team members to build a high-performing organization
- Foster a culture of accountability, innovation, and collaboration
4. Financial & Strategic Oversight
- Drive profitability and revenue growth across business units
- Ensure cost optimization and resource utilization
- Support strategic planning and decision-making with data-driven insights
5. Client & Stakeholder Management
- Act as the primary point of contact for key clients and major accounts
- Ensure high levels of customer satisfaction and retention
- Collaborate with consultants, subcontractors, and partners
- Represent the company in meetings, presentations, and negotiations
Skills & Competencies
- Strong business acumen and strategic thinking
- Excellent sales, negotiation, and closing skills
- Deep understanding of operations and service delivery models
- Outstanding leadership and team management capabilities
- Strong communication and interpersonal skills
- Ability to manage multiple priorities under tight deadlines
- Analytical mindset with data-driven decision-making ability
- High level of initiative, ownership, and accountability
- Customer-focused approach with strong relationship-building skills
Personal Attributes
- Result-oriented with a growth mindset
- Hands-on and proactive leader
- High ethical standards and professionalism
- Strong problem-solving and decision-making abilities
- Adaptable and resilient in a fast-paced environment
