Global IT Salesforce Portfolio & Release Manager

Who we areAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18,500 professionals every day in a network more than 9,200 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely. What we are looking for The Global IT Portfolio & Release Manager leading all aspects of the release lifecycle for a strategic Salesforce SaaS platform.This position will be responsible for defining the release process, managing the release roadmap and scheduling and managing key release milestones across multiple delivery teams.The Release Manager is expected to demonstrate working knowledge of the CI/CD tools, source code management, and software development lifecycles. Key responsibilities including but not limited to:

Manage release strategy and roadmap coordinating internal & external delivery team s

R esponsible to define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment.

Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.

Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets

Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams

Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.

Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.

Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments .

Work with Company Enterprise Release Management Support Team to manage company standard and tools.

Coordinate Salesforce Release Calls, and Support Activities related to Product Release for salesforce and SFI (ex-Vlocity)

Skills

Experience in troubleshooting, diagnosis, and problem solving

Experience with change management systems and processes

Experience with release management tools

Experience with CI/CD tools

Expertise in working with DevOps issues and coordinating the phases of the SDLC

Salesforce.com certification (Platform Developer or Salesforce Admin) is a plus

Minimum of 3 years’ experience in a similar role

S alesforce Certifications – Salesforce Administrator, and Salesforce Advanced Administrator

English speaking