Guest Reception Agent Job in Muskoka, ON at JW Marriott The Rosseau Muskoka –

Role Summary

Reporting to the front office leadership team, this position is responsible for processing all guest requests made through the At Your Service extension as well as check-ins, check-outs, room assignments, and room change/late check-out requests.


· Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible

· Responsible for taking in room dining orders and adhering to our allergy processes

· Secure payment; activate/reissue room keys

· Ensure rates match market codes, document exceptions. Verify/adjust billing for guests

· Communicate to appropriate staff when guests are waiting for an available room

· Advise guest of messages

· Clear departures in computer system

· Coordinate with Housekeeping to track room status and guest concerns

· File guest paperwork or documentation

· Operate telephone switchboard station

· Run and check daily reports, contingency lists, and credit card authorization reports

· Supply guests with directions and information

· Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction

· Arrange transportation for guests/visitors

· Count and secure bank at beginning and end of shift

· Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change

· Notify Loss Prevention/Security of any reports of theft

· Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program

· Adhere to all environmental policies and programs as required

· Other duties as assigned


· Work experience in the hospitality industry an asset

· Experience with a property management system

Job Types: Full-time, Part-time, Permanent, Seasonal
Contract length: 12 months

Salary: From $19.00 per hour


  • Commuter benefits
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site gym
  • On-site parking
  • RRSP match
  • Vision care


Supplemental pay types:

Ability to commute/relocate:

  • Minett, ON P0B 1G0: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you legally eligible to work in Canada? (Work permit and SIN number)

Work Location: In person

About the Company

Company: JW Marriott The Rosseau Muskoka –

Company Location:  Muskoka, ON

Estimated Salary: