Overview
Guest Services Assistant (Virtual) Jobs in United Kingdom at Erika 4 Travel Agency
Title: Guest Services Assistant (Virtual)
Company: Erika 4 Travel Agency
Location: United Kingdom
We are looking for a motivated and customer-focused Guest Services Assistant to join our travel team. This remote position will involve assisting clients with their travel arrangements, ensuring they have a smooth and enjoyable experience from start to finish. This is a great opportunity. If you are passionate about travel and love providing exceptional service, this role is a great fit for you!
Key Responsibilities:
Assist clients with booking travel services, including flights, hotels, car rentals, cruises, and tours
Serve as the main point of contact for clients, handling inquiries, requests, and concerns with a professional and friendly demeanor
Provide clients with personalized travel recommendations and itineraries based on their preferences and needs
Communicate with travel suppliers to confirm reservations, negotiate upgrades, and secure special requests for guests
Resolve any travel-related issues or last-minute changes, ensuring a hassle-free experience for clients
Maintain accurate records of bookings, payments, and client interactions
Keep up with travel industry updates and destination information to provide expert advice and support to guests
Qualifications:
Strong communication and customer service skills
High attention to detail and excellent organizational abilities
Ability to handle multiple client requests and deadlines in a
fast-paced environment
Problem-solving skills with a focus on client satisfaction
Prior experience in travel, hospitality, or customer service is
preferred but not required
Passion for travel and a desire to help clients create unforgettable experiences
Benefits:
Remote, flexible work-from-home opportunity
Access to exclusive travel discounts and perks
Comprehensive training and ongoing support
Opportunities for career growth within the company
Supportive and collaborative team environment
Competitive commission structure with unlimited earnings potential
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