Overview
Guest Services – Collision Jobs in Center, TX at Hendrick Automotive
Terry Labonte Chevrolet Collision Center
Location: 1401 Bridford Parkway, Greensboro, North Carolina 27407
As a Guest Services Representative, you will be the first point of contact for our guests, providing them with exceptional service from the moment they arrive. Your friendly demeanor, excellent communication skills, and ability to handle various tasks simultaneously will contribute to creating a positive guest experience. If you enjoy working in a fast-paced environment and have a passion for guest relations, we would love to have you join our team.
Summary:Ensures friendly and receptive environment for guests and provides administrative functions of the Collision department.
Supervisory Responsibilities:This job has no direct supervisory responsibilities.
Essential Duties and Responsibilitiesinclude the following:
Performs opening and closing Guest Services procedures.
Answers incoming phone calls in a courteous, prompt, and professional manager.
Directs phone calls to the appropriate person
Takes accurate messages.
Directs customers to the appropriate person or department.
Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
Tracks and filters all incoming calls and takes messages.
Communicates effectively with Guest Services Manager and Body Shop Manager.
Reconciles/updates data entry with dealership software.
Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Walks around the showroom hourly to offer refreshments to guests.
Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
Helps maintain a clean and comfortable environment (monitor facility)
Provides new hire Customer Management training when requested
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
o Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
√up to 3 years
o 3-5 years
o 5+ years
Education/Experience:
Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
o Valid Driver’s License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with custom…
Title: Guest Services – Collision
Company: Hendrick Automotive
Location: Center, TX
Category:
