Overview
Guest Services Manager Jobs in Penang, Malaysia at Jazz Hotel Penang
Title: Guest Services Manager
Company: Jazz Hotel Penang
Location: Penang, Malaysia
Company Description Jazz Hotel Penang is a contemporary hotel located in a peaceful residential suburb, within walking distance to Straits Quay and its marina. The property offers convenient access to family attractions, shopping, and the renowned street food along Gurney Drive. Guests can enjoy 255 luxurious rooms and suites across 30 floors, designed for tech-savvy travelers with secure high-speed internet and 24-hour security. The hotel also features a gym and an infinity pool with sea views on the highest floor, creating a relaxing environment for both business and leisure guests.
Role Description The Guest Services Manager is responsible for overseeing daily front-of-house operations and ensuring a high standard of guest satisfaction. This full-time, on-site role is based at Jazz Hotel Penang in Penang, Malaysia, and involves supervising guest services staff, managing reception activities, and coordinating check-in and check-out processes. The role includes handling guest inquiries and complaints, monitoring service quality, and implementing guest service policies and procedures. The Guest Services Manager works closely with other departments to support smooth operations, optimize occupancy, and maintain consistent communication with guests and team members. The position also requires training and mentoring staff, preparing reports on guest feedback and service performance, and supporting initiatives that enhance the overall guest experience.
Qualifications
- Candidates should possess strong Supervisory Skills to lead, coach, and motivate guest services and front office teams.
- Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain a welcoming environment.
- Candidates should possess effective Communication skills to interact clearly with guests, colleagues, and management.
- Candidates should possess experience with Receptionist Duties, including managing reservations, check-in/check-out, and front desk administration.
- Candidates should ideally have experience in hotel or hospitality management, with knowledge of front office systems and procedures.
- Candidates should be able to work flexible hours, including weekends and holidays, and maintain a professional, service-oriented attitude.
- Candidates with a diploma or degree in Hospitality Management or a related field, and proficiency in multiple languages, will have an advantage.
