Overview
Guest Services Manager Jobs in Destin – Florida – USA at Henderson Park Inn
Job Summary:
Responsible for planning organizing and coordinating of the Rooms Division consisting of Front Office, GuestRecognition, and to provideleadershipand direction whilst maximizing revenue opportunities and maintainingguest satisfactionlevels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities;
for OEM associates overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities:
QUALIFICATIONS:
High school diploma or equivalent is required.
5 years related experience in a hotel environment preferred.
Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
Must have a valid drivers license from the applicable state.
Demonstrates an understanding and knowledge of hospitality terms.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
JOB RESPONSIBILITIES:
Approaches all encounters with guests and employees in an attentive friendly courteous andservice-orientedmanner.
Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintains a warm and friendly demeanor at all times.
Responsible for the proper efficient and profitable functioning of the Front Office.
Maximizes room revenue and occupancy by effectively controlling rates and availability.
Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order.
Ensures proper staffing at all times.
Ensures that Legendary Quality Standards policies and rules are properly understood and followed through.
Assists in preparing annual departmental operating budgets as well as capital expenditure and manpower budgets.
Assists in controlling and analyzing departmental costs to ensure performance is within budget.
Performs all aspects of personnel and training functions including hiring performance appraisals counseling coachin…
Title: Guest Services Manager
Company: Henderson Park Inn
Location: Destin – Florida – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
