Overview
Head of Admin & Operations Jobs in Dubai, Dubai, United Arab Emirates at Camali Clinic
Title: Head of Admin & Operations
Company: Camali Clinic
Location: Dubai, Dubai, United Arab Emirates
Job Description:
We are seeking a proactive and experienced Clinic Administration Manager to lead and manage the administrative team at our clinic’s JV. The ideal candidate will have a strong background in healthcare administration, exceptional organizational and leadership skills, and the ability to handle patient complaints effectively. This role requires an Arabic-speaking professional with at least 5 years of experience in the healthcare sector..
Key Responsibilities:
Supervise, mentor, and lead an administrative team of 7 to 10 members.
Allocate tasks and responsibilities to each team member to ensure smooth daily operations.
Monitor individual and team performance, providing regular feedback and addressing areas for improvement.
Conduct regular team meetings to align on goals, share updates, and resolve challenges.
Address and resolve patient complaints promptly and professionally, ensuring a positive patient experience.
Maintain a complaint log and track resolutions to improve service quality.
Liaise with doctors and other clinicians to address and resolve patient concerns effectively.
Assign daily, weekly, and monthly tasks to the admin team and ensure completion within set timelines.
Track task progress and ensure all operational and administrative functions are executed efficiently.
Address any delays or obstacles promptly and implement corrective actions as needed
Oversee the smooth running of front-desk activities, scheduling, billing, and patient coordination.
Ensure all patient records and administrative documentation are accurate and up to date.
Collaborate with other clinic departments to ensure seamless operations.
Job Type: Full-time
Experience:
Mental Health Clinic: 2 years (Preferred)
Language:
Arabic (Required)
