Overview
Health Senior Administrative Assistant Jobs in Austin, TX at Teacher Retirement System of Texas
Department
IU HEALTH CENTER (BA-IUHC-IUBLA)
Department Information
The Office of Student Life is focused on building a strong foundation to ensure every student’s Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
Indiana University’s Counseling and Psychological Services (CAPS) is proud to be a department within the Office of Student Life who collaborates closely within IU’s Student Health Center. Our team is committed to promoting learning and respect by integrating diversity, equity and inclusion in all programs, interactions, and partnerships. We commit to creating and maintaining an inclusive environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.
Job Summary
This position serves as the first point of contact for clients and visitors at CAPS, providing exceptional service by managing inquiries, scheduling appointments, and supporting clinic operations.
Department-Specific Responsibilities
Serves as the initial contact for clients and visitors, providing information about services and connecting individuals to appropriate staff.
Answers multiple phone lines, including a crisis line, and prioritize calls efficiently.
Schedules, cancels, and manages client appointments while maintaining accurate electronic health records.
Assists clients with completing registration and Patient Assistance Prescription applications.
Registers clients for emergency walk-in services and ensure a smooth intake process.
Manages billing, updates client data, and maintains staff schedule changes.
Handles requests for counseling records and ensures compliance with HIPAA regulations.
Supports clinical staff with administrative needs, including copying, faxing, and coordinating ADHD protocol requests.
Maintains composure during high-pressure situations and create a calm atmosphere in the reception area.
General Responsibilities
Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
Utilizes business software applications to prepare correspondence, reports, presentations, agendas, minutes, etc.
Receives, screens, and directs incoming calls, visitors, mail, and email promptly, courteously, and accurately.
Schedules and confirms appointments, and meetings.
Participates in the development and implementation of administrative standards, policies and practices for the organization.
May perform other duties related to maintaining an internal website and/or working with social media.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
2 years of relevant experience
Preferred
Experience working in a medical setting
SKILLS
Required
Excellent organizational skills
Demonstrates ability to maintain confidential information
Strong verbal communication and listening skills
Demonstrates excellent judgment and decision making skills
Ability to simultaneously handle multiple priorities
Maintains composure under pressure
Preferred
Strong multitasking skills
Ability to adhere to strict confidentiality guidelines
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
To learn more about Bloomington, Indiana, click here.
Work Location
Bloomington, Indiana
This is an in-person position.
Advertised Salary
$19.82 per hour
Work Hours
Monday – Friday, 9:00 AM – 3:00 PM
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
Click here to learn more about Indiana University’s Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Title: Health Senior Administrative Assistant
Company: Teacher Retirement System of Texas
Location: Austin, TX
