Healthcare Claims Administrator

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

Are you a stickler for detail?

Do you like processes as much as we do?

Our Healthcare Claims Administrators are responsible for the accurate and timely processing of requests from customers who are seeking access to healthcare

Key responsibilities

Processing requests from customers seeking access to healthcare

Process referrals received in accordance with the contractual requirements

Be able to use case management system to process authorization requests. Be proficient in touch typing

Proficient user of the internal management systems

Proactive source healthcare providers to support beneficiaries

Provide an empathetic service to the TRICARE beneficiaries

Maintain confidentiality of all patients and/or client information

About you

Previous or current experience working in a customer service environment

High attention to detail

Team player

You will have excellent communication skills, both written and oral

Thrive in a process orientated environment

Passionate about customer service and care

Benefits

Warm, supportive, and open company culture

Competitive salary and benefits

An opportunity to thrive in a global environment

Hybrid working

Birthday holiday and option to purchase additional annual leave

Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

#EUROPE

#Hybrid

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.