Overview
Healthcare Customer Support Operator Jobs in Philippines at Vedic Nutrition
Title: Healthcare Customer Support Operator
Company: Vedic Nutrition
Location: Philippines
Healthcare Customer Support Operator
Remote (Philippines) · US Central Time hours · Vedic Nutrition
About Vedic Nutrition
Vedic Nutrition is a fast-growing telehealth nutrition practice helping patients access insurance-covered nutrition counseling across the United States. We're a small, highly leveraged team that uses technology, automation, AI, and operational excellence to deliver a world-class patient experience.
We're looking for a Healthcare Customer Support Operator to be the front line of our patient experience — the person who keeps patients moving through care and makes sure no one falls through the cracks. You'll work closely with the founder and operations team in a fast-moving healthcare environment.
Compensation & Schedule
- $7–$10 USD / hour (based on experience)
- Working hours aligned to US Central Time
- Starts as a 25 hours/week trial, with the possibility of 40+ hours/week with benefits
- Fully remote, long-term growth opportunity
What You'll Own
Patient Operations
- Manage patient ops across SMS, email, and phone — reschedules, intakes, no-shows, and referral chasing
- Follow up and follow through on reschedules and no-shows until they're resolved
- Provide responsive, professional patient support across every channel
Lead Management & Activation
- Call new leads and convert them into scheduled patients — comfortable calling clients in a healthcare context
- Reactivate inactive and never-seen clients by calling them to schedule an appointment
Scheduling & Utilization
- Own calendar operations with a focus on keeping utilization rates high
- Coordinate scheduling, reschedules, cancellations, and no-shows to protect provider capacity
General & Admin Support
- Support general admin work including payroll and data entry
- Wear many hats and step in wherever the business needs help
Who You Are
- 2+ years of healthcare operations experience (required)
- Startup experience — you perform well in a high-pressure, fast-moving environment
- Familiar with Availity and payer portals
- Experience with calendar operations and a focus on utilization rates
- EXTREMELY strong communication skills, written and verbal
- Highly organized and on top of it — a type-A personality
- Fast learner, adaptable to change, and trustworthy with high-trust work
- Reliable, growth-oriented, and proactive
- You believe there's no such thing as "that's not my job"
Tool Stack
Monday.com · Spruce · Google Workspace · Availity & payer portals · Internal tools (ability to learn them quickly)
