Overview
Helpdesk/Admin Jobs in Batangas, Calabarzon, Philippines at JLL
Title: Helpdesk/Admin
Company: JLL
Location: Batangas, Calabarzon, Philippines
Position Overview
The Helpdesk/Admin (CMMS) provides frontline technical support and administrative oversight for the organization's Computerized Maintenance Management System. This role serves as the primary point of contact for CMMS users, ensuring system functionality, data integrity, and optimal user experience while supporting facility management and maintenance operations.
Key Responsibilities
CMMS Administration and Support
The Helpdesk/Admin maintains day-to-day CMMS operations by managing user accounts, permissions, and access levels across the platform. This includes configuring system settings, customizing workflows to align with operational requirements, and ensuring the system runs efficiently. Regular database maintenance tasks such as data cleanup, validation, and optimization are performed to maintain system performance and reliability.
Technical Support and Training
Serving as the first point of contact for CMMS users, this role responds to helpdesk tickets, troubleshoots technical issues, and provides timely resolutions to system-related problems. The position involves training new users on CMMS functionality, developing user guides and documentation, and conducting refresher sessions to ensure all users can effectively utilize system features. The Helpdesk/Admin escalates complex technical issues to vendors or IT teams when necessary while maintaining clear communication with stakeholders throughout the resolution process.
Data Management and Reporting
Accuracy and completeness of maintenance data within the CMMS is critical. This role enters and validates work orders, asset records, preventive maintenance schedules, and inventory information. Regular reports are generated to support management decision-making, including work order completion rates, asset performance metrics, maintenance costs, and system utilization statistics. The Helpdesk/Admin also monitors key performance indicators to identify trends and opportunities for operational improvement.
System Integration and Improvement
Working collaboratively with maintenance teams, facilities management, and IT departments, the Helpdesk/Admin ensures seamless integration between the CMMS and other business systems. This includes coordinating with vendors for system updates, patches, and enhancements, as well as identifying opportunities to streamline processes and improve system functionality based on user feedback and operational needs.
