H&M System Specialist – Italy

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining different bold people.

We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive and sustainable industry. But we also know that you can’t change the world without great people and great teams.

Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

Be yourself & more at H&M.

Welcome to Logistics and our Team!

Working in Logistics calls for precision, flexibility and above all teamwork, so it’s both enjoyable and stimulating.

We are looking for a resourceful System Specialist!

Job Description

As System Specialist you’ll ensure with the Team a well-functioning Warehouse Management System and overarching warehouse control system by supporting from a technology perspective.

Responsabilities:
Ensure well-functioning WHM & overarching WH Control System

Support DC operations

Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC

Communicate change requests from end users to Regional Sales & Ops

Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality

Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release

Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted

Ensure an effective and efficient incident management, when needed (e.g. participate in “bridge calls”, Incident reporting)

Ensure high quality level of all decided IT system related procedures and correct implementation

Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities

Align release waves and system down time with key stake holders, i.e. DC management, sales etc.

Ensure training of team leaders on any basic new functionality

Key Collab. Partners:
System Admin Manager

Regional Sales & Ops

End users

Advanced users

BizTech

Key Decision:
Communication of change requests

Alignment of release waves and down times

Performance Metrics:
DC System Service Performance

Availability

Functional Coverage

Incidents Service Performance

End user training coverage

In-time, in-budget, in-quality releases

Qualifications

Knowledge & Experience

2+ years in a leading role, successfully applying our company leadership expectations

Experience in delivering results from projects

Experience in problem solving

Very good written and spoken English and Italian is required

Professional competences

Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience

Functional competencies for supporting technology and system-related operations and incidents

Proactivity in problem-solving and hands-on attitude to resolving incidents

Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer

Strong communication and coordination skills and a collaborative mindset

Additional Information

This is a Full Time position based in Casalpusterlengo (LO).

Permanent Contract.

How to apply:
Please attach the following documents to your application

Your CV and motivation letter

We look forward to receiving your application!

Please note that we will not handle applications that does not contain the correct information & attachments.

At H&M we have a strong, value-driven culture characterized by believing in people, teamwork and an entrepreneurial spirit. You’ll be part of an important project at H&M with significant opportunities to influence and make a difference. You can be yourself and with the right mindset and ambition, you’ll find plenty of room to grow. We strive towards a diverse mix of people and welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin or background.