Overview
Homecare Scheduler/Recruiter Jobs in Benson – Arizona – USA at Senior Helpers – Southern Arizona
Location: Benson
Are you looking for a career with
purpose
? A leading international senior home care company is seeking a
dynamic
Scheduler and Recruiter in our Sierra Vista location. This position is responsible for organizing the delivery and administration of personal care services that are provided by Senior Helpers. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all.
Our employees enjoy
positive workplace
culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers, we believe our employees are our greatest asset.
General Duties and Responsibilities but not limited to:
Manages workload based on goals, initiative, and prioritization.
Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Track and record in company software for all scheduling changes.
Accept on-call duty averaging one week per month and as directed by supervisor.
Assist in recruiting caregivers, hiring and onboarding to ensure there is a fully trained and available staff
May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
Act as point of contact with client family regarding schedules.
Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
Qualifications:
High School Diploma or equivalent (GED) is required, Associate’s degree preferred
Previous experience in customer service preferred
Minimum of one year in a staffing/scheduling/logistics position preferred
Knowledge of general home care/healthcare staffing preferred
Excellent organization andcommunication skills
Quick-thinking and astute decision-making skills
Team player, excellent verbal andcommunication skills, adaptable in different situations, possesses excellentclient interactionskills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintainprofessionalismand patience within afast-paced environment
Excellentproblem-solvingand creative-solution abilities
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender id…
Title: Homecare Scheduler/Recruiter
Company: Senior Helpers – Southern Arizona
Location: Benson – Arizona – USA
Category: Healthcare, Administrative/Clerical
