Overview
Hospitality Specialist – Front Desk – Stormy Point Village Listed Front Desk Jobs in Branson – Missouri – USA at Capital Vacations, LLC
Position:  Hospitality Specialist – Front Desk – Stormy Point Village Listed Today  Front Desk Branson, MO, US
** Hospitality Specialist – Front Desk**
Branson, MO, US Front Desk Were looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks  ideal candidate will have previous customer service experience in the hospitality industry and will understand the importance of responding quickly to owners and guests. Youll be corresponding with guests through email, over the phone and in person. If youve worked in the hospitality industry before, we definitely want to talk to you.
Below are just
** some
* * of the benefits you’ll receive!Competitive payPaid time offCareer growthMedical / Dental / Vision insurance 401k Enthusiasticteam environmentTravel Perks to all our Resort locations
** Opportunity forcareer advancementin a fast paced, growth-oriented Organization.
** We are currently seeking a Hospitality Specialist tojoin our teamat Stormy Point Village, a 213-unit timeshare resort in Branson, MO. The Hospitality Specialist Front Desk represents the first point of contact with our guests and handles all stages of their stay.
** Principal Duties and Responsibilities**
* Responsibilities listed may not apply to all locations
* Is responsible for the efficient and courteous operation of the front desk
* Is responsible for checking guests in/out most efficiently and courteously.
* Collect balances and post appropriate room charges
* Answers and transfers all calls from the switchboard using proper telephone etiquette
* Answers guest questions about local restaurants and attractions
* Makes courtesy calls and follow up calls to all guests issues
* Sends confirmation letters to owners/guests
* Coordinates with all other departments to ensure a smooth response to guests requests
* Processes all incoming revenue from all departments daily
* Opens and closes the credit card machines and cashier audit reports
* Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
* Orders office supplies as needed
* Prepares night audit daily
* Enters maintenance and service requests in SPI promptly
* Makes reservations most courteously and efficiently
* Makes room moves and stay-over requests for guests as needed to ensureguest satisfaction
* Runs reports and corrects errors before the guests check-in
* Performs any otherinventory managementchanges as directed by the supervisor or manager
* Prepares check-in packets for the upcoming week
* Makes rental calls to notify owners whether their villa rented or not
* Responds to online reviews
* Reconciles rentals for the previous month
* Checks online travel agents for rental inbounds
* Makes daily post office and banking runs
* Blocks RCI points for unpaid accounts
* Manages RCI banking, membership changes, and cancellations
* All other duties as assigned by management
** General Statement** – Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
** Job Requirements**
Education, Essential Training / Certifications, and
Experience:
* High School Diploma/ GED
* Experience or comparable knowledge in the Resort/Hotel …
Title: Hospitality Specialist – Front Desk – Stormy Point Village Listed Front Desk
Company: Capital Vacations, LLC
Location: Branson – Missouri – USA
Category: Hospitality / Hotel / Catering, Administrative/Clerical
