Overview
Hotel Front Desk Agent Jobs in San Antonio, TX at Tru by Hilton Downtown San Antonio
Job Description
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions/Responsibilities
Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately enters/updates patient information in system
Assisting patients with completion of paperwork when necessary
Scanning, updating and filing medical records
Answering phone calls, questions, etc. in a prompt and polite manner
Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Qualifications
A High School Degree or GED
Happy, welcoming, and can-do attitude with patients and coworkers
Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients and other staff members
Bilingual language skills required or preferred based on site location.
Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Range $18.25/hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Job Type: Full-time
Pay: $18.25 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Healthcare setting:
Urgent care center
Medical specialties:
Urgent Care
Schedule:
12 hour shift
8 hour shift
Afternoon shift
Day shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Ability to Relocate:
Ronkonkoma, NY: Relocate before starting work (Required)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Tru by Hilton Downtown San Antonio
Location: San Antonio, TX
