Overview
Hotel Front Desk Agent Jobs in Reeds Spring, MO at Best Western Branson Inn and Conference Center
Company Description
The Hampton Inn & Suites Mary Esther–Fort Walton Beach, opened in 2017, is located just a half-mile off Highway 98 in the heart of Mary Esther and Fort Walton Beach. Only 10 minutes from the white sandy beaches of Okaloosa Island and less than 5 miles from Navarre Beach and Destin, our hotel offers guests easy access to the Emerald Coast’s top attractions. We’re the closest hotel to Hurlburt Field Air Force Base and a short drive to dining, shopping, industrial areas and recreational activities.
Guests enjoy a range of amenities including complimentary hot breakfast, free parking, Digital Key, EV charging, free Wi-Fi, a 24-hour fitness center, outdoor pool, and pet-friendly rooms.
We are proud to be part of the growing Jivan Hospitality Group, a company committed to delivering exceptional guest service, developing strong hospitality leaders, and expanding a culture of excellence across its portfolio of hotels.
Role Description
We are currently seeking a Part-Time Front Desk Agent to join our team at the Hampton Inn & Suites Mary Esther–Fort Walton Beach. This is an on-site role based in Fort Walton Beach, FL, primarily covering afternoon and evening shifts, with occasional overnight (audit) shifts as needed.
The Front Desk Agent plays a key role in delivering an outstanding guest experience. You’ll be the first point of contact for guests, handling check-in/check-out, reservations, and responding to guest needs with warmth and professionalism. This is a great opportunity for someone who thrives in a customer-facing role and enjoys a fast-paced, team-oriented environment.
Key Responsibilities
Greet and welcome guests with a friendly and professional demeanor
Handle the check-in and check-out process efficiently and accurately
Process reservations, cancellations, and modifications
Answer guest inquiries about the hotel, local area, and attractions
Resolve guest concerns or complaints promptly to ensure satisfaction
Coordinate with housekeeping and maintenance to fulfill guest requests
Follow all safety and security procedures
Assist with overnight audit duties as needed
Other day to day duties to support all hotel departments
Qualifications
Excellent customer service and communication skills
Friendly, professional, and team-oriented
Ability to multitask and remain calm in high-pressure situations
Comfortable using computers and hotel management software
High school diploma or equivalent preferred
Previous hotel front desk or customer service experience is a plus
Flexible availability, including weekends and holidays
Must be able to occasionally work overnight shifts if required
Benefits
Paid Time Off (PTO)
Flexible scheduling
Discounted travel program through Hilton Team Member and Family & Friends rates
Optional dental and medical coverage through a Worksite Discount Program (not company-provided)
Friendly and supportive team environment
Opportunities for advancement within the company
If you’re passionate about hospitality and ready to be part of a welcoming, guest-focused team near the beaches of the Emerald Coast, we’d love to hear from you!
Job Type: Part-time
Expected hours: No more than 32 per week
Benefits:
Dental insurance
Employee assistance program
Employee discount
Paid time off
Schedule:
8 hour shift
Evening shift
Nights as needed
Night shift
Overnight shift
Education:
High school or equivalent (Required)
Experience:
Hospitality: 1 year (Preferred)
Shift availability:
Night Shift (Required)
Overnight Shift (Required)
Ability to Commute:
Mary Esther, FL 32569 (Required)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Best Western Branson Inn and Conference Center
Location: Reeds Spring, MO
