Overview
Hotel Front Desk Agent Jobs in Orange, TX at The Hotel Orange
Full Job Description
The Hotel Orange strives to represent the spirit of Orange TX. We want to build a team who shares the same goals and values and also wants to work in a fun team environment to be the best host to our guest. We love what we do, and we give it all we’ve got on property.
Benefits:
Monthly Performance Bonus based on Guest Satisfaction Hotel Policy.
Individually and as Team member Earn an average of an extra $.50 to $2 on top of base pay based on monthly guest satisfaction reviews and hotel performance.
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Overview
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
_________________________________________________________________________________ Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures.
Answer department telephone using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs
Education & Experience:
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Customer service experience required.
Basic computer skills required.
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Minimum Requirements:
Personal Transportation – (Preferred)
Work Authorization:
Present two forms of ID, ready to use. They must be original, valid, and up to date (not copies). They can be your drivers license, social security card, passport or birth certificate.
Job Types: Full-time, Part-time
Pay: $9.00 – $10.00 per hour
Expected hours: 25 – 35 per week
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Overnight shift
Overtime
Weekends as needed
Work Location: In person
Title: Hotel Front Desk Agent
Company: The Hotel Orange
Location: Orange, TX
Category:
