Overview

Hotel Front Desk Clerk Jobs in Fernandina Beach, FL at Courtyard by Marriott

Full Job Description

Front Desk Agent

Duties:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests efficiently, ensuring accurate information and proper payment handling
– Answer phone calls and respond to guest inquiries promptly and courteously
– Provide exceptional customer service, addressing guest concerns or issues in a timely and effective manner
– Assist with reservations and room assignments, ensuring accuracy and meeting guest preferences
– Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
– Handle cash transactions and maintain accurate records of all transactions
– Collaborate with other hotel departments to ensure seamless guest experiences

Experience:
– Previous experience in guest relations or customer service is preferred
– Knowledge of hospitality management principles and practices is a plus
– Familiarity with phone systems and hotel management software is beneficial
– Strong communication skills, both verbal and written
– Excellent organizational skills with attention to detail
– Ability to multitask and prioritize tasks effectively in a fast-paced environment
– Proficiency in multiple languages is an advantage
– Availability for night audit shifts may be required

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on business needs.

If you are passionate about hospitality, have excellent customer service skills, and enjoy working in a dynamic environment, we would love to hear from you. Apply now!

Job Types: Full-time, Part-time

Pay: $15.00 – $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Day shift

Evening shift

Weekends as needed

Work setting:

In-person

Resort

Work Location: In person

Title: Hotel Front Desk Clerk

Company: Courtyard by Marriott

Location: Fernandina Beach, FL

Category:

 

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.