Overview
HOTEL FRONT DESK/GUEST SERVICES Jobs in Seattle, WA at The Belltown Inn
Full Job Description
If you are looking for a hotel position where you stand at a terminal and repeat robotic statements, this may not be the property for you. We are a property with a dynamic, diverse team of individuals who know how to have fun at work, except for theAssistant General Manager, he’s a robot, we think he just powers down in the back office at night.
Our Front Desk/Guest Services team is vital to the success of our property! We are looking for candidates who work well with others and enjoy customer interaction to join our team! We promote a fun and professional working environment. We are looking for Team Players who know how to havefun, while maintaining a professional and inclusive environment. You will typically work in a team of 3-8 people at the front desk.
A few quotes from our recent guests:
“The Belltown Inn is a wonderful hotel and scores 5 stars in amazing service. This might not be a luxury hotel, but their friendly staff, from front desk to service staff, was so amazing. A great smile, friendliness, and kindness are much needed luxuries after a day of travel. The staff sets a high bar in service ”
“The employees. The only reason why I would come back would be because of the employees. I work in the customer service industry and boy,they are amazing. They were so helpful, and did it with a smile too. I appreciate the staff so much, you guys rock.”
“Best front desk customer service anywhere plus central location that makes just about all attractions within walking distance. ”
We look for flexibility when it comes to scheduling, and pride ourselves in our ability to work with our team to account for the dynamics of their life circumstances. Start time ranges from 6 am to 10 am for morning shifts, from 2 pm to 4 pm for evening shifts, while overnight shifts begin at 10 or 11 pm. Immediate need for those with Night and Overnight availability.
TheFront Desk/Guest Services Representativeis the Inn’s best asset to create a positive experience for our guests. Hotel experience is not necessary, but a desire to help is. If you enjoy interacting with people, have a strong sense of responsibility, and can do it all while having fun, we want to meet with you!
THE WAYS YOU WILL CREATE A POSITIVE GUEST EXPERIENCE:
Greet and welcome guests upon arrival. Register guests into the computer, verify reservation, and credit information.
Adhere to hotel policy regarding guest Safety & Security.
Promptly respond to and resolve guest complaints with professionalism, tact, and diplomacy.
Answer the telephone promptly and properly with a friendly, thoughtful approach.
Be friendly, thorough, accurate, and efficient in taking reservations, during check-in and check-out.
Assist guests with luggage.
Check registration cards for completeness, accuracy, and legibility.
Review incoming reservations for accuracy.
Maintain standards of personal appearance in compliance with the dress code.
Be knowledgeable and helpful about the local area, the hotel, and its services.
Handle packages, wake-up calls, mail, and faxes properly.
Maintain communications with each department, communicating important information.
Maintain effective communication through the use of emails, messaging apps, and logs.
Seek and react to opportunities to sell rooms or offer amenities.
Have complete knowledge of hotel rooms, function space, and services.
H…
Title: HOTEL FRONT DESK/GUEST SERVICES
Company: The Belltown Inn
Location: Seattle, WA
Category:
