Overview
Hotel Front Desk Night Auditor Jobs in Donaldsonville, LA at Quality Inn
Job Title: Boutique Hotel Front Desk Reception Ambassador
Job Description:
We are seeking a highly personable and enthusiastic Boutique Hotel Front Desk Reception Ambassador to join our team. The ideal candidate will serve as the first point of contact for our guests, ensuring a memorable and seamless check-in and check-out process. This role requires a commitment to delivering exceptional customer service, a keen eye for detail, and the ability to handle guest inquiries and concerns with professionalism and warmth.
Key Responsibilities:
Greet guests upon arrival, check them in, issue room keys, and provide information about the hotel’s amenities, services, and policies.
Assist guests with check-out procedures, process payments, and resolve billing discrepancies.
Answer phones, manage reservations, and provide information about local attractions, dining options, and transportation.
Handle guest complaints and concerns with empathy and efficiency, ensuring their stay is as enjoyable as possible.
Maintain an organized and tidy front desk area, ensuring all materials and information are up-to-date.
Utilize the hotel’s computer systems for booking, modifying reservations, and managing guest accounts.
Collaborate with housekeeping and maintenance teams to ensure room readiness and to address any guest needs or issues promptly.
Participate in training and development opportunities to stay updated on industry standards and best practices.
Requirements:
Proven customer service experience, preferably in the hotel or hospitality industry.
Excellent communication and interpersonal skills, with the ability to engage positively with guests and Team members.
Proficiency in using computer systems, including reservation software and basic office applications.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Availability to work a flexible schedule, including nights, weekends, and holidays.
A high school diploma or equivalent; further education or experience in hospitality is a plus
Chipeta Lodge Resort + Spa is dedicated to creating memorable guest experiences and building lasting relationships. If you have a passion for hospitality and service, we would love to hear from you.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Evening shift
Monday to Friday
Morning shift
Weekends as needed
Ability to Relocate:
Ridgway, CO 81432: Relocate before starting work (Required)
Work Location: In person
Title: Hotel Front Desk Night Auditor
Company: Quality Inn
Location: Donaldsonville, LA
