Overview
Hotel Receptionist Jobs in Uganda at HR Studio
Title: Hotel Receptionist
Company: HR Studio
Location: Uganda
Employer: De Alena Villas & Hotel
Location: Mbarara City
Reports To: Hotel Manager
Job Summary
De Alena Villas & Hotel is looking for a friendly, trustworthy, and customer-oriented Receptionist to manage the front desk and ensure guests receive excellent service from arrival to departure. The Receptionist will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and general administrative support.
The ideal candidate should be well-presented, organized, and able to multitask in a small hotel environment.
Key Duties and Responsibilities
Front Desk & Guest Services
- Welcome guests and visitors professionally and courteously.
- Handle guest check-ins and check-outs.
- Receive and manage room reservations made in person, by phone, WhatsApp, or social media.
- Answer guest inquiries and provide information about hotel services and rates.
- Respond promptly to guest requests and concerns.
Reservations & Sales Support
- Maintain an up-to-date record of room bookings and availability.
- Follow up on reservation inquiries to convert them into bookings.
- Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers.
- Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management.
Cash Handling & Records
- Receive payments and issue receipts.
- Maintain accurate records of guest payments and bookings.
- Prepare simple daily cash and occupancy reports.
- Ensure proper accountability for cash received during shifts.
Administrative Duties
- Keep the reception area clean and organized.
- Maintain guest registers and other front desk records.
- Coordinate with housekeeping to ensure rooms are ready for arriving guests.
- Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager.
Qualifications
- Minimum of a Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field.
- Previous experience in customer service, reception, hospitality, or sales is an added advantage.
- Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication.
Skills and Competencies
- Excellent customer care and communication skills.
- Friendly and professional personality.
- Good organizational and record-keeping skills.
- Ability to multitask and work with minimal supervision.
- Basic cash-handling and accountability skills.
- Honest, reliable, and presentable.
Working Hours
The Receptionist will work according to a shift schedule and may be required to work weekends and public holidays.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback.
- Accuracy of reservations and guest records.
- Timely response to customer inquiries.
- Cash accountability.
- Occupancy and booking conversion support.
- Attendance, punctuality, and professionalism.
Compensation
Salary: Negotiable based on qualifications and experience.
Interested applicants are encouraged to send their CVs [email protected]
