Overview
Hotel Scheduling Assistant Jobs in Boston, MA at Booking with Brooke
Title: Hotel Scheduling Assistant
Company: Booking with Brooke
Location: Boston, MA
As a Remote Hotel Scheduling Assistant, you will work from home to support hotel operations by managing room bookings, schedules, and reservations. This position offers an opportunity to earn up to $65,000 annually. You will ensure efficient and organized hotel operations while providing excellent customer service to guests and clients.
About Us:We are a leading travel company, specializing in creating unforgettable vacation experiences. Our business is built on partnerships with award-winning suppliers, ensuring our clients have access to the best deals and experiences around the world. We are currently seeking Vacation Managers to join our team. This is a fantastic opportunity for individuals looking to work from home, enjoy travel perks, and be part of a dynamic and supportive team.
Responsibilities:
Coordinate and manage hotel room bookings and reservations, including check-ins, check-outs, and room assignments
Communicate with guests via phone, email, or online platforms to confirm reservations, address inquiries, and assist with special requests
Update and maintain the hotel’s booking system with accurate and up-to-date information regarding room availability, rates, and promotions
Work closely with hotel staff, including front desk agents, housekeeping, and management, to ensure smooth check-in and check-out processes for guests
Handle guest inquiries, complaints, and feedback professionally and promptly, resolving issues to ensure guest satisfaction
Assist in managing group bookings, events, and special occasions, coordinating room allocations and logistics as needed
Monitor and manage room inventory, optimizing occupancy and revenue through strategic pricing and promotions
Collaborate with sales and marketing teams to promote hotel offerings, packages, and discounts to maximize bookings and revenue
Prepare daily, weekly, and monthly reports on room occupancy, revenue, and guest feedback for management review
Stay updated on hotel policies, procedures, and industry trends to provide accurate information and excellent service to guests
Qualifications:
High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus
Previous experience in hotel operations, front desk, reservations, or a related role
Proficiency in using hotel booking systems, property management software, and Microsoft Office Suite
Excellent communication and customer service skills, with a friendly and professional demeanor
Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment
Problem-solving abilities and the capacity to handle guest inquiries and complaints effectively
Ability to work independently and collaborate with team members remotely
Flexibility to work varying hours, including evenings, weekends, and holidays, based on hotel needs
Knowledge of hotel operations, room types, rates, and hospitality industry standards
Working Conditions:
This is a remote position, allowing you to work from home and manage hotel scheduling tasks remotely
Flexible hours may be required to accommodate hotel operations and guest needs
Training and support will be provided to help you succeed in your role as a Remote Hotel Scheduling Assistant
Join us in this rewarding opportunity to earn up to $65,000 yearly while contributing to the success of our hotel operations and providing excellent service to guests!
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