Overview
HRIS Support Jobs in West Karawang, West Java, Indonesia at PT. Softex Indonesia
Title: HRIS Support
Company: PT. Softex Indonesia
Location: West Karawang, West Java, Indonesia
To support HRIS operations by maintaining system performance, providing technical support, and ensuring data accuracy through analysis, to enable efficient, standardized HR processes in compliance with company policies and applicable regulations.
Key Accountabilities
- Maintain HRIS performance and availability through monitoring, maintenance, and troubleshooting.
- Provide technical support to users and assist in resolving system issues and usage inquiries.
- Ensure accuracy and integrity of HR data through regular validation and data correction.
- Handle HRIS incidents/tickets in accordance with SLA and escalate when necessary.
- Support system implementation, enhancements, and UAT activities.
- Manage user access, master data, and system configurations.
- Support audit processes and ensure compliance with company policies.
- Identify recurring issues and propose improvements to enhance system performance.
Requirements
- Minimum Diploma (D3) / Bachelor’s degree (S1) in Information Systems, Computer Science, or related field
- Minimum 2 years of experience in IT Support, HRIS, or Payroll systems
- Familiar with payroll systems and HR processes (attendance, employee data, payroll) and HRIS/HRM/ERP support, including user support, issue analysis, and operational task handling
- Familiar with Agile ways of working and task tracking
- Experience with basic IT documentation (CR, UAT, validation)
- Able to support data migration (mapping, cleansing, validation)
- Capable of using SQL/Database for troubleshooting and data analysis
- Familiar with attendance system and integration issues
- Basic knowledge of Azure/cloud environment
- Familiar with Microsoft Power Platform
