Overview
Human Service Specialist Jobs in Concord – California – USA at La Clinica de La Raza
Who we are:
La Clnica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to thediversecommunities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care. As health care activists, we are dedicated to ensuring that individuals who do not havehealthcare coveragereceive the same quality healthcare as those who do.
From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clnica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being.
While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties. Exceptional frontline service:
We are looking for Human Service Specialists (HSS) who are inspired to deliver a first-rate experience to our most valued stakeholders: our patients. As some of the first people to encounter our patients, Human Service Specialists are entrusted with welcoming them and ensuring that the visit is memorable and hassle-free. Human Service Specialists take pride and ownership of patient interaction and do this by assisting individuals and families to enroll in or maintain health coverage.
They are valuable resources to our patients as they help determine initial and on-going eligibility for programs such as Medi-Cal, Healthy Families, F-Pact, pre-natal programs and other assistance programs. The ideal candidate has a passion for service. To be successful, you need to enjoy interacting with people fromdiversebackgrounds, to feel energized by afast-pacedclinic environment, and remaincalm under pressure.
Human Service Specialists should have a track record of impeccable attendance, good performance and serving others while being friendly and helpful in seeking ways to support other colleagues. Major Areas of Responsibility include but are not limited to:
Customer Service
* Greet visitors, ascertainpurposeof visit, and register patients in the appropriate electronic system
* Determine source of payment by verifying program eligibility in government or insurance plans
* Hear and resolve patient complaints or escalate appropriately
* Participate inproblem-solvingto assure targets for revenue andcustomer satisfactionare met
* Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department General Office
Duties
* Perform general office duties such as sorting mail, filing and photocopying
* Receive and route messages or documents, such as laboratory results, to appropriate staff
* Retrieve and enter data into medical records system
* Assist patients in completing forms
* Operate standard office equipment including computer, calculator, fax and copy machines
* Screen and monitor requests, completing or routing as assigned
* Inventory stock, order, and verif…
Title: Human Service Specialist
Company: La Clinica de La Raza
Location: Concord – California – USA
Category: Healthcare, Administrative/Clerical
