Overview
HVAC Truck Customer Resource Coordinator Jobs in Lubbock – Texas – USA at Johnson Controls
Position:  HVAC Truck Based Customer  Resource Coordinator
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join our winning team and pave the way for a bright future.
With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.
You will
have the opportunity to develop yourself through
meaningful work
projects and
learning opportunities
. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here’s what we have to offer:
Competitive pay.
Paid vacation, holidays, and sick time – 10 days of vacation for the first year (plus sick time).
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging andcollaborative teamenvironment.
Dedication to safety through our Zero Harm policy.
Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).
What you will do
Under direct supervision of the Area Resource Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
Analyzes and assesses technical team performance and adjusts as needed to enhance
customer satisfaction
in a cost-effective manner. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.
How you will do it
Candidate will work a 7:30 am to 4:30 pm shift which includes 1-hour lunch. This is not a remote position; you will be onsite.
Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily.
Ensures Technicians are provided daily schedules. Maintains consistentcommunicationwith assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits – on time
…
Title: HVAC Truck Customer Resource Coordinator
Company: Johnson Controls
Location: Lubbock – Texas – USA
Category: Customer Service/HelpDesk, Administrative/Clerical
