Overview
Incident Task Manager _TS/SCI with Polygraph Jobs in Chantilly, VA at General Dynamics Information Technology
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Suitability:
Public Trust/Other Required:
None
Job Family:
Systems Administration
Job Qualifications:
Skills:
Hardware Installations, Hardware Maintenance, IT Hardware
Certifications:
CompTIA – Security+ CE – CompTIA
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. The people supporting and securing
some of the most complex government, defense,
and intelligence projects across the country. We
ensure today is safe and tomorrow is smarter. Our
work has meaning and impact on the world around
us, but also on us, and that’s important.
GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and
being trusted to deliver your best every day.
We think. We act. We deliver. There is no
challenge we can’t turn into opportunity. And our
work depends on an Incident Task Manager joining our team to
support our government client’s activities in the Northern Virginia locations.
At GDIT, people are our differentiator.As an Incident Task Manager support and manage the responsibilities of the successful completion of all tickets and tasks in assigned projects.
– Technical skills and experience with Active Directory, Microsoft Office suite and Service Now. Experience with “touch maintenance” (aka Hands-on) of workstations, KVMs (switch boxes), cabling, printers and applicable peripherals and other desktop devices.
– Detail oriented, organizational skills, ability to multitask and have outstanding customer service skills.
– Fast-paced, High movement environment with occasional redirection in focus based on mission needs.
– Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing and pulling; working around, under, and over desks, as well as professional personal interactions with customers.
– Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Monitor and enforce compliance of Incident Management Policy
Monitor and facilitate resolution of tickets within contractual timelines
Monitor authorized maintenance activities to determine possible impacts to operations
Control, disseminate, and monitor ticket queues
Conduct trend analysis on tickets to support metrics reporting to the customer
Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
Report, monitor and update weather events that impact services as appropriate
Communicate and coordinate with incident managers and/or representatives from other contracts when necessary
Monitor and facilitate tasks for the Problem Management team
Provides advice and training to end-users
Participates in systems testing and document results
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Monitors and responds to hardware problems utilizing a variety of hardware testing and techniques.
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
May provide guidance and work …
Title: Incident Task Manager _TS/SCI with Polygraph
Company: General Dynamics Information Technology
Location: Chantilly, VA
Category:
