Overview
Information Clerk Jobs in San Antonio, TX at Bexar County
Full Job Description
Summary
Under direct supervision, is responsible for answering Tax Office questions from the general public; updates mailing addresses; mails forms and tax receipts; forwards returned mail, files change of address cards and undeliverable tax statements; prepares estimated tax calculations; researches requests; notifies customers of process delays or denials; routes specialized license plates; and performs related duties as required.
Duties and Responsibilities
Answers routine questions over the telephone concerning auto, property tax and other Tax Office related inquiries
Updates mailing addresses into computer and verifies information with government agencies such as Bexar Appraisal District
Types forms and tax receipts and mails to requesting individuals
Files change of address cards and undeliverable tax statements
Prepares estimated calculations pertaining to auto and property tax
Researches requests such as ownership of property
Notifies customers by mail or phone of delays or denials
Routes specialized license plates to appropriate Tax Office substation
May assist with re-calculating refunds to determine accuracy
Performs other duties as required
Minimum Qualifications
High School or General Education Development (GED) certificate, and one (1) year office experience; or an equivalent combination of education and experience
Knowledge of basic office procedures; knowledge of basic telephone etiquette
Skill in communicating with diverse groups of individuals utilizing tact and diplomacy
Ability to operate a personal computer, typewriter, 10-key adding machine, telephone and basic office equipment; ability to accurately enter data and file information; ability to understand and follow instructions; ability to perform basic mathematical calculations; ability to establish and maintain effective working relationships with co-workers, other County employees, outside organizations and the general public
Must secure and maintain a favorable background investigation and clearance
Must clear a pre-employment physical and a pre-employment drug screen test
Must be able to maintain an effective attendance record/pattern
May be required to work more than 40 hours during the workweek
Working Environment and Physical Demands:
Working conditions are inside an office environment
Physical requirements include lifting/carrying 10-20 lbs. occasionally
Occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment. Frequently communicates with others; must be able to exchange accurate information
Positions self to perform essential functions
Subject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions
Supplemental Information
Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.
EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to per…
Title: Information Clerk
Company: Bexar County
Location: San Antonio, TX
Category:
