Information Technology Administrator

True Mechanical is seeking a full-time IT Administrator to join our Burnaby office. The successful applicant will have a diploma in Information Technology or an equivalent combination of relevant experience, education, and training. Keys to success include the ability to solve problems independently and being a good team player. The IT Administrator will work collaboratively with the People & Culture team and Operations Directors.

Why Work for True Mechanical?

Compensation and Benefits:
We are proud to provide a competitive and comprehensive compensation to our team.

100% employer paid extended health care, training allowances, employee perks & RRSP contributions.

We believe compensation should come in more forms than a pay-check: team-bonding events, company merch, employee appreciation lunches, bi-annual industry events, sports games, and leadership & development training.

Our top benefits include:
Dental – 100% coverage on basic services

Prescription Drug coverage

Mental health supports, including: Registered Clinical Counsellors, Psychologists, Clinical Counsellors, Psychoanalysts, Social Workers and Psychotherapist

Massage therapists

Speech therapists

Physiotherapists

Naturopaths

Acupuncturists

Chiropractors

Podiatrists or chiropodists

Emergency Travel Assistance

As a full-time employee you participate in following programs through a monthly payroll deduction. You are eligible for these benefits as long as you are employed with us.

Accidental Death & Dismemberment and Life insurance up to $350,000 up to age 65; then up to $175,000 up to age 70.

Life insurance for your spouse $10,000 and $5,000 for each child up to your 70th birthday.

Short-Term Disability up to $700 per week for a maximum of 26 weeks

Long-Term Disability up to $6,000 per month up to age 65.

ROLES & RESPONSIBILITIES

Troubleshoot, diagnose, and solve network support and software system problems

Setup/maintain/support employee laptops and hardware (monitors, docking stations, etc.)

Image and setup/install applicable apps for computers, cell phones, iPads, rocket sticks, etc. for first-time user

Decommission/retire IT assets

Serve as the subject-matter expert supporting Windows, and all commonly used office software and applications, such as Microsoft, Adobe, and others as required.

Procure mobile phones, computers, rocket sticks, iPads, and accessories as required

Develop and maintain IT asset management database including recording and tracking assignment/re-assignment of all IT Asset inventory, including laptops, mobile devices, monitors, docking stations, etc.

True Mechanical deployment on all devices (All software, TM Backgrounds, contacts etc.)

Company standard software

Deployment of all system updates

Audit and clean up of existing exchange and user addresses

Software and Subscription Management (in collaboration with department heads)

Autodesk

Procore

Microsoft Office 365 etc.

IT issue tracking and monitoring (Diagnose problems and improving efficiency)

Software integrations, API management

True Mechanical Network and Data Security

True Mechanical Network Infrastructure Maintenance and Support

Data back ups and disaster recovery contingencies

Hardware and Software performance tests and support

REQUIREMENTS

Diploma in Information Technology or equivalent

Two years’ experience in IT admin support, or equivalent

Experience with or knowledge of operating systems, current equipment and technologies, and system performance monitoring tools

Advanced computer skills and a high level of detail orientation

Great communication skills

Customer service-orientated mindset.

Technical ability to identify root causes and solutions.

Strong time management skills including a strong ability to prioritize workload and a demonstrated ability to multi-task.

Accountable and a Team player – someone who can “Make it Happen!”