Overview
Insurance Administrative Assistant Jobs in Wilmington, DE at L&W Insurance, Inc
Class Definition
This is the front facing component in ensuring interpreter and CART requests are in place to support access to state agencies.
Illustrative Examples of Work Performed
To be responsible for coordinating the scheduling and assignment of interpreters and CART providers.
To record and enter job information and interpreter/CART assignment information into scheduling platform.
To maintain a database of skills, preferences, and expertise for consumers and paying parties and use this information to match with jobs.
To communicate policies and procedures to consumers and paying parties about the interpreters and CART providers.
To ensure consumer satisfaction through timely assignment of interpreters/CART providers and confirmation of completed jobs.
To facilitate provision of interpreters/CART providers by conferring with requesters, billing parties, interpreters/CART providers to exchange information and by advocating for the provision and payment for interpreters/CART providers.
To educate on rights and obligations mandated by existing laws requiring equal access for Deaf and Hard of Hearing such as American with Disabilities Act (ADA) and other applicable federal, state, and local laws.
To respond to inquiries about interpreting and CART services.
To compile statistics on a weekly and monthly basis, as required.
Adheres to the strict guidelines for confidentiality and ethical conduct required.
Required Qualifications for Appointment
Fluency in American Sign Language
Knowledge of interpreting profession
Knowledge and Abilities: A knowledge of interpreting practices; a knowledge of linguistic, social, culture and developmental aspects of Deaf and Hard of Hearing; a knowledge of existing laws requiring equal access for Deaf and Hard of Hearing and interpreting licensures such as American with Disabilities Act (ADA) and other applicable federal, state, and local laws; knowledge of the Code of Professional Conducts of the Registry of Interpreters for the Deaf, Inc.; a knowledge of Communication Access Realtime Translation (CART) service, certifications, the Code of Ethics of the National Court Reporters Association, and best practices and provisions in providing CART service; the ability to utilize personal computers; the ability to properly use telephone devices for the Deaf and Hard of Hearing; the ability to handle multi-tasks and fast-paced workloads, and strong ethics especially in the area of confidentiality.
Education: Such as may have been gained through graduation from high school or equivalent; or a student enrolled in an Interpreter Training Program; and
Experience: Such as may have been gained through experience in providing information in a social service setting; or experience in an office support function; or experience in working with deaf and hard of hearing individuals.
SPECIAL REQUIREMENTS (Licensure, Certification, Others):
American Sign Language skills preferred but not required.
Title: Insurance Administrative Assistant
Company: L&W Insurance, Inc
Location: Wilmington, DE
