Overview
Insurance Consumer Analyst II Jobs in Wake County, NC at North Carolina – North Carolina Government
Salary Recruitment Range: $42,464 – $58,001Salary Grade: NC11
This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
Mission of the Department of Insurance:To promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.
Primary Purpose of the Position:
This position analyzes, researches and pursues resolution of citizens written Property & Casualty insurance complaints. Position is also responsible for identifying company, agent and industry compliance matters and trends that may require closer regulatory review by the Department. Extensive verbal and written interaction with the general public and with regulated entities is required as well as occasional public speaking opportunities, and possible participation in informal conferences and administrative hearings involving regulated entities. Excellent analytical, writing, and oral communication skills are essential. This position is in the Consumer Services Division. Property and Casualty insurance experience required.
Incentives of NC State Employment:We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:
12 Annual paid Holidays
North Carolina State Health Plan administered by Blue Cross Blue Shield of NC
Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
NC State Retirement (TSERS)
WeSave Employee Discounts
Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below: https://oshr.nc.gov/state-employee-resources/benefits.
Considerable knowledge of insurance principles and practices and North Carolina insurance laws and regulations.
Considerable knowledge of insurance policies and coverages, legal processes, insurance-related court rulings, medical/health and automobile/damage terminology and costs.
Ability to analyze a variety of complaints, apply insurance laws and regulations, draw valid conclusions, and document findings in reports and correspondence to consumers.
Ability to interpret and apply various insurance laws and regulations.
Ability to translate technical insurance language into layman terminology.
Ability to establish and maintain effective working relationships with consumers, insurance company representatives, insurance agents, attorneys, and the general public.
Ability to deal tactfully and effectively with insurance company representatives and consumers – many of whom are confused, frustrated or irate.
Ability to make presentations before groups of consumers and/or insurance and regulated entity personnel or other interested/affected parties.
Ability to express oneself clearly and concisely in oral and written form.
For consideration for this vacancy, all applicants must complete an on-line application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for pos…
Title: Insurance Consumer Analyst II
Company: North Carolina – North Carolina Government
Location: Wake County, NC
Category:
