Overview
Intake Eligibility Specialist/Local Onsite Jobs in Corpus Christi, Texas, USA at BakerRipley
Position: Intake Eligibility Specialist (Local- Corpus Christi) Onsite
The Intake Eligibility Specialist (IES) completes specific written policies and procedures to determine customer’s eligibility to receive financial assistance for child care by verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. The IES is organized and prepared, communicates in a professional and courteous manner that is sensitive toward working with diverse cultures, and collaborates with team members and management.
The IES performs data entry into Excel spreadsheets, Word documents, and various databases, and is responsible for maintaining files in specific order and completeness. The IES has intermediate working experience with MS Word, Excel, and Outlook, is detail-oriented, and composes professionally written correspondence with proper spelling and grammatical correctness.
CORE
DUTIES AND RESPONSIBILITIES:
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
Determines customer eligibility by reviewing the customer documentation for completeness and accuracy.
Performs mathematical calculations to determine the parent’s income and share of cost.
Enters all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
Enters data into databases as directed, including the Financial Aid Communication System (FACS).
Maintains accurate customer files in specific order and completeness.
Takes immediate action to address and resolve customer and provider complaints.
Performs other duties as may be assigned.
Qualifications
Education: High School (Required)
Experience: 1 year in Customer Service / Combination of work experience and education required.
Behaviors:
Required:
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Preferred:
Dedicated: Devoted to a task or purpose with loyalty or integrity.
Enthusiastic: Shows intense and eager enjoyment and interest.
Motivations:
Preferred:
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
Self-Starter: Inspired to perform without outside help.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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Title: Intake Eligibility Specialist/Local Onsite
Company: BakerRipley
Location: Corpus Christi, Texas, USA
Category: Customer Service/HelpDesk (Customer Service Rep), Administrative/Clerical
