Overview
Integrated Support Services Coordinator Jobs in Twin Grove – Illinois – USA at Chestnut Health Systems
Location: Twin Grove
Overview
The Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut’s Central Illinois facilities. This position requires adept
leadership
and organizational skills to supervise staff effectively while managing multiple tasks and maintaining a high level of
professionalism
. The coordinator oversees daily operations, provides supervision to customer support representatives, and evaluates office procedures to enhance workflow efficiency.
Additionally, the role involves promoting a supportive and recovery-focused environment in alignment with Chestnut’s values.
Responsibilities
Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites.
Supervise customer support representatives, ensuring prompt and professional handling of incoming calls and maintaining a safe waiting room environment.
Act as a working supervisor, providing assistance to staff as needed to maintain
efficient operations
.
Ensure adequate reception coverage by scheduling staff, monitoring attendance, and covering the reception desk as required.
Evaluate office production and procedures, making necessary changes to improve workflow efficiency and compliance with policies.
Support and model Chestnut’s recovery values by maintaining a strength-based approach, advocating for staff success, and promoting a culture of
respect
,
empowerment
, health/
wellness
, and spirituality/connectedness.
Participate in ongoing training to stay updated on new office technology, policies/procedures, and supervisory skills.
Arrange and provide
staff training
, conduct supervisory meetings, and document performance feedback as per personnel policies.
Ensure compliance with relevant regulatory standards and accreditation requirements, collaborating with other departments as needed.
Participate in organization-wide and interagency
collaboration
committees, representing the support services department.
Prepare and distribute reports as assigned by management to evaluate organizational effectiveness.
Attend clinical program/supervisor meetings to assess needs and facilitate positive changes as required.
Promote the Recovery Model of Treatment by providing a safe and welcoming environment for consumers and demonstrating
respect
and courtesy in interactions.
Uphold Chestnut’s culture of
customer service excellence
through adherence to behavioral standards.
Maintain confidentiality and security of all organizational information, including financial and client data.
Qualifications
Candidates for this position should possess a minimum of a high school diploma or G.E.D and a minimum of three years of supervisory experience in office operations or reception. Experience in a health or human service administrative setting is preferred, along with strong keyboarding skills and proficiency in Microsoft Office Outlook, Word, and Excel. Excellent interpersonal and
communication skills
are essential, along with the ability to work independently and manage conflicts professionally.
A valid driver’s license, private automobile insurance, and the ability to lead, motivate, train, and coach staff are required.
…
Title: Integrated Support Services Coordinator
Company: Chestnut Health Systems
Location: Twin Grove – Illinois – USA
Category: Administrative/Clerical, Healthcare