Overview
IT Administrative Assistant Jobs in Angier, NC at Dr Lane & Associates
Guest Services
Full-Time Position (30-40 Hours Per Week)
Location: On-site at the Red Rock Inn, Springdale, UT
About Us
At Zion Red Rock, we take pride in providing unforgettable experiences for our guests while fostering a supportive and team-oriented work environment. Located in the heart of Utah’s stunning Zion National Park area, our mission is to deliver exceptional hospitality and ensure every guest feels welcomed, comfortable, and cared for.
We’re looking for a motivated, detail-oriented, and personable Guest Services Coordinator to join our growing team. This role offers the opportunity to combine your passion for hospitality with your organizational and communication skills while working in one of the most beautiful destinations in the world.
Position Overview
As a Guest Services Coordinator, you will play a vital role in ensuring smooth day-to-day operations while building positive relationships with our guests and vendors. From providing exceptional concierge services to managing event logistics, you will be a key contributor to creating memorable guest experiences. This is a full-time position (30-40 hours per week), with opportunities for growth as our company continues to expand.
Key Responsibilities
Reception
Welcome guests upon arrival and assist with check-in/check-out procedures for our 8 cottage Inn.
Manage reservations and maintain the booking system (Cloudbeds experience is a plus).
Provide concierge-level service, offering recommendations for Zion National Park and surrounding areas.
Address guest inquiries, resolve any issues promptly, and ensure guest satisfaction.
Maintain professional communication with guests through phone, email, and in person.
Serve as the point of contact for guests and vendors involved in special events, ensuring policies are followed and challenges are addressed professionally.
Administrative Support
Manage vendor approvals, event timelines, and special event logistics
Communicate with vendors to gather necessary documents (business licenses, insurance, contracts).
Coordinate vendor partnership agreements and oversee fee collection.
Process contracts, welcome packets, and policy documents through email and phone calls with booked guests at Zion Red Rock properties (3 vacation rentals)
Ensure accurate record-keeping and organization of vendor and guest files.
Team Collaboration
Work closely with other staff members to ensure seamless operations.
Take initiative and leadership in solving problems or managing challenges during events or guest stays.
Uphold and contribute to our positive team culture.
Required availability for “All hands on deck” days
Qualifications
Outstanding customer service and communication skills.
Strong organizational abilities and attention to detail.
Previous experience in hospitality, guest services, or event coordination (preferred but not required).
Proficient in computer tasks, including email management and reservation systems.
Ability to manage multiple tasks in a fast-paced environment.
Teachable, adaptable, and eager to grow with the company.
Familiarity with the Zion National Park/Springdale area is highly encouraged.
Reliable transportation and availability to work onsite
Why Join Us?
Work in a beautiful, dynamic location near Zion National Park.
Be part of a growing company with opportunities for career advancement.
Enjoy a supportive and encouraging team environment.
Competitive pay: $18-$22 per hour (depending on experience).
If you’re passionate about hospitality, detail-oriented, and excited to work in a collaborative environment, we’d love to hear from you!
Job Type: Full-time
Some on-site event supervision required (Nights/Weekends)
Schedule:
Day shift
Evening shift
Monday to Friday
Rotating weekends
Weekends as needed
Work Location: In person
Job Type: Full-time
Pay: $18.00 – $21.50 per hour
Expected hours: 30 – 40 per week
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekends as needed
Shift availability:
Night Shift (Preferred)
Day Shift (Preferred)
Work Location: In person
Title: IT Administrative Assistant
Company: Dr Lane & Associates
Location: Angier, NC
