Overview
IT Infrastructure Administrator Jobs in Bogota, D.C., Capital District, Colombia at Booth
Title: IT Infrastructure Administrator
Company: Booth
Location: Bogota, D.C., Capital District, Colombia
Location: Bogotá, Colombia (Onsite & On-call)
Coverage: Colombia Local Support & Philippines Global Ticketing
*Advanced conversational English (B2/B2+)*
Job Summary
We are seeking a proactive and dedicated IT Infrastructure & Support Lead to join our team in
Colombia. This role serves as the primary technical point of contact for our Colombia site,
combining high-level infrastructure management with leadership over global IT service desk
functions. You must be a self-starter capable of making independent decisions based on real-
time situational needs while collaborating closely with management for items requiring higher-
level escalation. In addition to technical execution, you will be responsible for providing
comprehensive performance reports related to all IT deliverables within your scope.
Responsibilities
Technical Leadership & Decision Making
● Situational Autonomy: Make independent technical decisions to resolve immediate site
issues, ensuring minimal disruption to operations.
● Escalation Management: Identify complex issues exceeding standard protocols and
collaborate effectively with management for escalation and resolution.
● Performance Reporting: Generate and manage detailed reports on system health,
service levels, and IT deliverables to ensure transparency and accountability.
● Mentorship: Provide technical guidance to associates and foster a collaborative
environment across different geographical sites.
Infrastructure, Inventory & Device Management
● Inventory Control: Lead onsite inventory management of hardware and perform remote
inventory updating to maintain a high level of global asset accuracy.
● Infrastructure Maintenance: Design, implement, and maintain core components
including LAN/WAN, firewalls, routers, switches, and storage systems.
● Cloud & Server Admin: Manage production and test instances of cloud servers, optimize
performance, and ensure regular backups are running.
● Device Compliance: Implement and monitor device management policies, ensuring all
managed equipment meets company security standards.
Critical Incident & Security Management
● Incident Resolution: Act as the primary lead for critical incidents, coordinating with
various teams to diagnose and resolve complex issues.
● Quality Assurance: Conduct regular audits of service desk tickets to ensure they meet
quality standards and defined SLAs.
● Security Operations: Manage SSO, MFA, and access controls while overseeing email
security, including spam filters and phishing management.
● Process Improvement: Proactively identify process gaps and drive improvements to
reduce Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
Qualifications
Must Haves (Essential)
● Education: Bachelor’s degree in Engineering, Computer Science, IT, or equivalent.
● Experience: Minimum 3–5 years of experience in systems administration or IT support
with leadership qualities.
● Advanced conversational English (B2/B2+)
● Technical Proficiency: * In-depth knowledge of IT infrastructure, networking protocols,
and multiple operating systems (Windows, Linux, Unix).
○ Experience configuring Active Directory, Google Workspace, or Azure AD.
○ Expertise in server setup (DNS, DHCP, Web servers) and enterprise platforms like
Zscaler or PRTG.
● Soft Skills: Excellent analytical, problem-solving, and English communication skills
(written and verbal).
● Logistics: Must be willing to work in Colombia, and be on call for urgent cases (including
holidays/weekends) to support Philippines requirements.
Good to Have (Beneficial)
● Certifications: CCNA, CompTIA A+/Server+, AWS Cloud Practitioner, or MCSE/MCSA.
● Automation: Experience in PowerShell and/or VB scripting.
● Facility Tech: Basic knowledge in RFID, Biometrics, and CCTV Systems.
Benefits
- Full-time position
- Office-based (Bogotá)
- Prepaid Medicine: Your health is our priority!
- Life Insurance: Peace of mind for you and your loved ones!
- Indefinite-Term Labor Contract: Stability and all legal benefits included!
