Overview
IT support Jobs in Riyadh, Saudi Arabia at 2P Perfect Presentation
Title: IT support
Company: 2P Perfect Presentation
Location: Riyadh, Saudi Arabia
We are seeking a proactive and customer-focused individual to join our support team as First Level Support for Microsoft Dynamics 365 CRM. In this role, you will be responsible for providing initial technical and functional support to end-users, resolving common issues, and ensuring smooth usage of Dynamics 365 CRM within the organization.
Key Responsibilities:
Serve as the first point of contact for Dynamics 365 CRM-related queries via phone, email, or ticketing system
Log, categorize, and prioritize incidents and service requests
Perform initial diagnosis, troubleshooting, and resolution of basic CRM issues
Escalate complex incidents to second-level support or CRM admin/dev teams
Assist users with basic configuration tasks (dashboards, views, records)
Support user account management and permission requests
Document issues, solutions, and workflows in the knowledge base
Coordinate with the IT Help Desk and other business systems for cross-functional issues
Monitor system health and report outages or slowdowns
Qualification :
1–2 years of experience in IT support or CRM helpdesk role
Basic understanding of Microsoft Dynamics 365 CRM (Service modules)
Familiarity with Microsoft ecosystem
Strong problem-solving, communication, and customer service skills
Ability to explain technical terms in simple language
Quick learner with a proactive attitude
