Overview
IT Support Admin – Graduate Jobs in London Area, United Kingdom at Franklin Fitch
Title: IT Support Admin – Graduate
Company: Franklin Fitch
Location: London Area, United Kingdom
Are you passionate about providing top-notch IT support and driving technological innovation?
Do you thrive in a fast-paced, multi-office environment?
Are you excited about contributing to the growth of a dynamic recruitment firm?
Then we have the perfect opportunity for you! Franklin Fitch, a leading recruitment firm, is seeking an IT Support Administrator to join our Technology team. In this role, you’ll be responsible for ensuring smooth IT operations across our offices in Frankfurt, Cardiff, London, and Austin. You’ll play a crucial role in troubleshooting, maintaining, and improving our IT infrastructure while supporting our employees’ technological needs.
Reporting to the Head of Technology, you’ll be the go-to person for all IT-related issues, manage vendor relationships, and contribute to projects that enhance our technological capabilities.
Key Responsibilities:
Be the Tech Hero: Provide comprehensive 1st-line technical support for hardware and software issues across our global offices in Frankfurt, Cardiff, London, and Austin.
Lead Large-Scale Deployments: Spearhead company-wide IT installations and configurations, evolving our IT offerings to meet Franklin Fitch’s growing needs.
Safeguarding: Stay ahead of emerging phishing trends by regularly reviewing reported emails and refining our email filtering strategies.
Seamless Onboarding: Create a warm welcome for new team members by accurately setting up their IT equipment and ensuring a smooth transition into their roles.
Optimise CRM Data Integrity: Manage the accuracy and organisation of data in our CRM system. Develop tailored reports that provide valuable business insights, helping us make informed decisions.
Collaborate with External Partners: Act as the point of contact for external IT suppliers, ensuring effective vendor relationships and timely responses to technical requests.
Skills We’re Looking For:
Customer-Centric Mindset: A commitment to delivering exceptional support and ensuring a positive user experience. You should be able to explain complex technical concepts clearly to non-technical users.
Proactive Problem-Solving: Take initiative to identify and resolve issues efficiently. Your analytical thinking will help assess problems logically and determine appropriate solutions.
Empathetic & Patient: Understand user frustrations and respond with professionalism and care. Your organised and methodical approach will ensure tasks are managed effectively and processes are followed.
Attention to Detail: Ensure accuracy in troubleshooting and documentation. Consistency and reliability are key in maintaining a dependable approach to tasks and support.
What You’ll Receive:
Rewarding Compensation: Enjoy a competitive salary and comprehensive benefits package that recognises your tech expertise.
Career Advancement Opportunities: Develop your expertise in a supportive environment that fosters career progression.
Global Collaboration: Be part of a vibrant, collaborative work environment that spans international offices.
Innovative Impact: Contribute to the technological evolution of a dynamic recruitment firm, shaping the future of our industry through innovative solutions and strategic initiatives.
IT Support Administrator | London Office-based | Frankfurt, Cardiff, London, or Austin | Competitive Salary + Benefits
Join Franklin Fitch and be part of a team that values innovation, problem-solving, and continuous improvement in our IT infrastructure!
