Overview
IT Support & Operations Specialist Jobs in Seattle, WA at Visit Seattle
Full Job Description
What’s Extraordinary About this Job
Visit Seattle is now hiring a Seattle-based IT Support & Operations Specialist to join our team of dedicated, service-oriented professionals. As an IT Support & Operations Specialist, you will play a crucial role in contributing to the smooth operation of our technology systems and operations and providing responsive support for our team members. You will be responsible for troubleshooting basic to moderate hardware and software issues, assisting with technology-related questions, and collaborating with our IT vendor to address complex technical challenges.
Technology to support includes – desktop and laptop computers, standard office and productivity software, printers, and teleconferencing equipment. As directed, you may also provide support for large-scale projects or for specialized systems.
Candidates must be able to work at our Seattle office.
What You’ll do
Provide first-level technical support to employees, addressing hardware and software issues promptly and effectively.
Connect regularly with our third-party IT vendor, facilitating communication and issue resolution.
Help manage several vendor accounts to ensure all information is up to date and quality relationships are maintained.
Assist with the setup, configuration, and maintenance of computer systems, printers, and other technology equipment.
Diagnose and resolve basic to moderate technical issues, both remotely and in person, while ensuring minimal disruption to business operations.
Collaborate with the IT vendor to escalate and resolve complex technical problems and coordinate system upgrades and maintenance.
Facilitate procurement and maintain an inventory of technology assets and track equipment assignments.
Create and update documentation for troubleshooting procedures, technology configurations, and user guides.
Assist with technology-related onboarding and training for new employees, as well as support ongoing training and promotion of good IT-related habits.
Communicate effectively with business users on the status of projects and open support requests.
Learn about industry trends and emerging technologies to help provide proactive support, recommendations, and trainings.
Provide general support to operations, as directed by the operations manager, to help manage overall office environment and workflows.
Other duties as assigned.
Who You Are
Qualifications:
2+ years of relevant experience required.
Experience in technical support and troubleshooting.
Knowledge of hardware, software, and operating systems for end users (Windows and macOS).
Excellent proactive problem-solving skills and attention to detail.
Ability to operate with calm urgency to support team members and meet deadlines.
Effective communication skills, both written and verbal.
Ability to work independently and collaboratively in a team-oriented environment.
Customer-focused mindset with a dedication to providing exceptional service.
Familiarity with ITIL or other IT service management frameworks is a plus.
Intermediate experience with any of the following is a plus: MS Office, Monday.com, Simpleview.
What Your Benefits Are
Your experience is our most important asset, so we created an environment for you to thrive. We designed the following benefits package with you in mind.
Our benefits are always …
Title: IT Support & Operations Specialist
Company: Visit Seattle
Location: Seattle, WA
Category:
