Overview
JFS Aide Jobs in Dayton, Ohio, USA at Montgomery County Government
Under direct supervision from the Job and Family Services Supervisor, Job and Family Services Manager, or higher-level administrator, performs receptionist and clerical support services by interviewing applicants for public assistance to determine the type of assistance desired and refers applicants to appropriate personnel. Performs a variety of clerical tasks related to the completion and maintenance of case records, which includes taking photographs of customers for identification cards and issuance of entitlement documents, determining eligibility for emergency assistance, and entering and retrieving data via computer systems.
Screen applicants or recipients to determine the type of public assistance being requested and refer applicants or recipients to appropriate personnel, units, or government agencies. Provide or accept documents from applicants or recipients and perform a variety of clerical tasks, including telephone service related to the completion and maintenance of case records, identification of recipients, and issuance of documents. Retrieve and enter relevant data into the database and verify and retrieve said data.
Maintains case records, completes forms, prepares reports, types correspondence, prepares spreadsheets, prepares mailings, receives mail, completes daily activities reports, arranges transportation, and provides community resource information to customers.
Receives and relays information in person or by telephone to recipients, attends conferences, training programs, and workshops.
Minimum Requirements: High school diploma or equivalent AND 3 months experience in customer service plus 3 months experience in office practices and procedures, database use, and spreadsheets, or completion of a customer service certificate program OR alternative, equivalent evidence of the Minimum Class Requirements. (Other Evidences May Be Substituted)
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Title: JFS Aide
Company: Montgomery County Government
Location: Dayton, Ohio, USA
Category: Administrative/Clerical, Government
