Overview
Junior Administrator Jobs in Dublin, County Dublin, Ireland at GemPool Recruitment
Title: Junior Administrator
Company: GemPool Recruitment
Location: Dublin, County Dublin, Ireland
Junior Support Administrator
Location: Dublin City Centre
Contract: 12-Month Fixed-Term
Positions Available: 2
Are you an organized and proactive problem-solver with a passion for delivering exceptional support? We are seeking a skilled Junior Support Administrator to join a dynamic team on a 12-month fixed-term contract. This is an exciting opportunity to work with a globally recognized industry leader, with the potential to transition into a permanent role.
What You’ll be doing:
Manage and prioritise the Learning Management System (LMS) support ticket queue to ensure timely resolution of user issues and requests.
Triage incoming tickets, assigning them to the appropriate team members or handling them directly as needed.
Monitor ticket status and follow up on open issues to ensure they are resolved within established service level agreements (SLAs).
Analyse ticket trends to identify recurring issues and develop proactive solutions or user guides to enhance user experience.
Maintain clear and professional communication with users throughout the ticket resolution process, providing updates and explanations as necessary.
Collaborate with internal teams to escalate and resolve complex issues efficiently.
Continuously review and optimise the ticketing process to improve efficiency and user satisfaction.
What You Need:
Strong organizational skills with the ability to manage multiple tasks and priorities.
Excellent problem-solving abilities and attention to detail.
Clear and effective communication skills, both written and verbal.
Experience with Learning Management Systems (LMS) or similar support environments is a plus.
A proactive attitude and a passion for delivering top-notch support.
Why Join?
Work with a high-profile client, gaining valuable experience with cutting-edge systems and technologies.
Be part of a supportive and collaborative team that values your growth and development.
Potential to interview for a permanent position based on performance and business needs.
Apply now or contact [email protected] for more information
