Overview
Junior Patient Support Program Coordinator Jobs in Jakarta, Indonesia at IQVIA
Title: Junior Patient Support Program Coordinator
Company: IQVIA
Location: Jakarta, Indonesia
1 year contract
Role Overview
- Support daily Patient Program operations and transaction flow
- Ensure execution aligns with SOP, timeline, and data accuracy
- Handle communication with patients, doctors, pharmacies, and distributors
- To maintain constant and direct communication with Program Manager.
- Monitor patient schedule, escalate discrepancies and support issue resolution.
- Respond promptly to queries
- Verifies patient registration details
- Verifies patient invoices/receipts
- Verifies patient prescription
- Follow up patient to check medication dispensing & receipts
- Update and maintain internal databases
- Provide operational support as directed by stakeholders.
Qualifications
- Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
- Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service, admin)
Skills:
- Strong communication
- Detail-oriented & organized
- Ability to learn new information quickly
- Able to manage multiple tasks in a fast-paced environment
- Basic computer skills (Outlook, Word, Excel)
- Able to establish and maintain effective working relationships with coworkers, internal and external stakeholder
