Overview
Key Account Administrator Jobs in Washington – England – UK at Black Cat Recruitment Ltd
Key Accounts Administrator
Full time, permanent position
Hours of work – Monday to Friday: 08.30 to 17.00 with an hour for lunch
Salary – Up to £25,000 per annum (depending on experience)
A globally successful, forward thinking Entrance Systems company are looking for a Key Accounts Administrator to join their growing,
friendly team
based in Washington. If you have previous experience completing any of the responsibilities listed below, this will be the perfect role for you!
Key responsibilities:
* Handling customer enquiries (email, in-bound calls etc)
* Liaise closely, and work together with other service departments, to book in service/maintenance visits for customers
* Ensuring customer KPIs are met
* Invoicing and preparing reports on request
* Ensure Service Contracts are renewed and activated accordingly, using the CRM system
The successful candidate will have the following key skills/experience:
* Previous experience within an administrative role is required
* Organisation skills and good
attention to detail
is a must
* A confident manner with the ability to prioritise your workload and deliver exceptional customer service.
* Excellent
communication skills
(both verbally and via email) and a background in a detail critical administration post is essential
* Good understanding of MS products and comfortable with the use of Excel, Outlook and exposure to a CRM system
* Candidates with experience of Servicemax, Salesforce or similar are especially encouraged to apply but training can be given in this software.
Company benefits:
* 25 Days Annual Leave + Bank Holidays
* SMART Pension Scheme (Enhanced
Company Contributions
)
* Life Insurance
* Healthcare Support, including an Employee Support and Assistance Programme
* Employee Discount Platform
This role is heavily Customer focused, so if you have a passion for delivering excellent Customer Service, and you’re willing to go the extra mile for Customers, we’d love to hear from you! Please apply with a copy of your up to date CV at your earliest convenience
Title: Key Account Administrator
Company: Black Cat Recruitment Ltd
Location: Washington – England – UK
Category: Customer Service/HelpDesk, Administrative/Clerical