Overview
Knowledge Specialist Jobs in Wake County, NC at North Carolina – North Carolina Government
Description of Work
Salary Grade: NC09 Recruitment Range: $38,516.00 – $46,000.00At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology, we believe we’ve set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful.  To support the tax laws of North Carolina, the mission of the Submissions Processing Division (SPD) is to receive and process taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. Our vision is to be a Division that meets its quality targets, sets a high standard for other Divisions, and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency.  SPD is organized into three sections. The Knowledge and Project Management section. manages division knowledge, and oversees division projects and initiatives, and is currently recruiting for a Knowledge Specialist. This position requires a thorough knowledge of services, policies, and procedures related to Knowledge Management (KM). The candidate will need to demonstrate and apply KM knowledge in compiling, assimilating, and organizing a large volume of electronic information. The candidate selected will work with division SMEs to understand business processes at a level sufficient to ensure outcomes of audience-appropriate knowledge documents and will need the ability to identify and understand issues, problems, and opportunities, and the ability to use innovative, effective approaches to identify options for solutions. The selected candidate will present ideas clearly and effectively in written form using a variety of media; and have the ability to adjust language or terminology to meet the needs of the target audience. This position works in team settings with limited supervision.COMPENSATION & BENEFITS:  The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.  Some highlights include:  The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve (12) holidays/year Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year Twelve (12) sick days/year which are cumulative indefinitelyLongevity pay lump sum payout yearly based on length of service 401K, 457, and 403(b) plans Learn more about employee perks/benefits:
Knowledge, Skills and Abilities / Competencies
Experience collaborating with SMEs to under…
Title: Knowledge Specialist
Company: North Carolina – North Carolina Government
Location: Wake County, NC
Category:
