Overview
Law Firm Intake Specialist Jobs in New York, New York, USA at Cohen & Cohen Personal Injury Lawyers, P.C.
Location: New York
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need.
You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients’ lives every day. If this sounds like a job you’d love, apply now!
Responsibilities:
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly.
Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base.
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate.
Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files.
Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner.
Follow up with existing clients to build stronger relationships, trust, and loyalty.
Identify potential legal issues and escalate them to the appropriate attorneys or legal professionals.
Follow up with clients to collect missing information, schedule appointments, or provide updates as necessary.
Assist in managing and organizing the intake department’s administrative tasks.
Qualifications:
Excellent and empathetic verbal and written communication skills required.
Customer service or sales experience a plus.
Previous experience with CRM and case management software desired.
Proficiency with Microsoft Office products, especially Microsoft Excel.
High school diploma or equivalent needed, while a Bachelor’s degree is desired.
Medical Experience Preferred.
Bilingual proficiency is a plus.
Call center: 1 year (Preferred).
Bachelor’s Degree Preferred.
Personal Injury Intake Experience Required.
Filevine and Lead Docket Experience Preferred.
Compensation:
$60,000 – $70,000 yearly
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Title: Law Firm Intake Specialist
Company: Cohen & Cohen Personal Injury Lawyers, P.C.
Location: New York, New York, USA
Category: Law/Legal, Administrative/Clerical
