Overview
Lead Medical Receptionist Jobs in Fairfax, VA at OrthoVirginia
Full Job Description
OrthoVirginia, Virginia’s largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Lead Registration Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
The Lead Registration Coordinator serves as a source of technical and procedural knowledge for other registration coordinators and ensures proper operations procedures are up-to-date and documented. Independently function as a high performing Registration Coordinator.
Primary Functions & Accountabilities
Ensure that proper operational procedures are up-to-date, documented, and followed
Regularly communicate information and updates that directly impact the team
Ensure employees have appropriate training and other resources to perform their jobs
Ensure that the team is properly responding in a timely manner to all requests received internally and externally
Independently function as a high performing Registration Coordinator
Maintain the registration desk, answer phone lines, and schedule appointments
Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
Coordinate with billing office on collections and balancing payments.
Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient’s account
Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
Participate in the rotation of late nights and Saturday clinics with the ability to work flexible schedules to meet clinic needs
Knowledge, Skills & Abilities
Must be able to multi-task with a strong sense of responsibility and initiative
Strong written and verbal communication and interpersonal skills
Exceptional customer service skills and focus
Must be comfortable assessing situations and resolving or escalating as required
Able to establish/maintain effective working relationships with patients, staff payers and team members
Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
Must be able to understand and explain most insurance and billing questions as it pertains to the patient
Position Requirements
High school diploma or equivalent
Three years of relevant office experience; Medical office experience preferred
Basic knowle…
Title: Lead Medical Receptionist
Company: OrthoVirginia
Location: Fairfax, VA
Category:
