Overview
Lead Patient Care Coordinator Jobs in Boston – Massachusetts – USA at THE NEW ENGLAND COLLEGE
Job Type
Full-time
Description
The New England College of Optometry (NECO) prepares the next generation of eye care providers, educators, and innovators through a rigorous curriculum and extensive clinical experiences. NECO graduates compassionate and skilled optometrists prepared to practice indiversesettings. Located in the heart of Boston’s Back Bay, the College is a small, independent graduate institution that currently enrolls students from 34 states and 8 countries.
The College has its teaching location at 424 Beacon Street, Boston and three owned and operated eye clinics (Boston and Roslindale, and at Perkins).
NECO Center for Eye Care is the affiliated clinical system of the New England College of Optometry, a professional graduate school in Boston’s Back Bay. NECO is looking for an energetic and enthusiastic individual for anexcitingopportunity in our Commonwealth Clinic as a Lead Patient Care Coordinator. The Lead PCC must have a strong professional work ethic and be willing tolead by examplein a busy health care environment.
The candidate must demonstrate excellent customer service skills and exceptionalattention to detailin this role. We are looking for someone that is proactive and creative!
Responsibilities
• Assist Senior Lead PCC with orientation of staff
– Actively provide feedback and assistance to new PCC hires
– Inform Senior Lead PCC about orientation areas requiring review with new staff member – Assist with developing training materials
• Assist with maintaining the day-to-day operations of the front desk:
– ensure that duties distributed appropriately with staff
– Reviewing and responding to general email requests
• – Verifying that daily payment reconciliation is being completed
– Oversee external referrals (ophthalmology) with goal of completing cycle of service; coordinating inter-office referrals with specialty care clinic departments
– checking and updating billing work list for primary care and contact lens clinics
– review high risk patient list; ensure that PCCs are actively checking list and recalling patients
• Identifying tends in no shows, cancelled appointments, and missing charges
• Provider cross coverage to Specialty Care Clinic
– Cover SCC desk when coverage is required
– Assist in low vision devices orders (if necessary)
• Work in conjunction with Senior Lead PCC to oversee PCC staff
– Provide feedback to Senior lead PCC about attendance
– Work with Senior Lead PCC to create front desk schedules that maximize clinic coverage including coordinating coverage during staff vacations or holidays
– Supervise and provide basic feedback when necessary to PCCs (Senior Lead PCC will be responsible for ensuring annual performance evaluations are completed, meeting with staff and providing formal feedback)
– Elicit feedback from front desk staff regarding cycle of service and new software implementations in clinic
• Assist Senior Lead PCC with feedback regarding office workflows
– provide feedback to Senior Lead PCC around office workflows
– ensure PCCs are accurately entering and ordering contact lenses at check out
– provide feedback to clinic director regarding processes involving clinical faculty, students or the optical department
• Evaluate and mediate patient complaints or feedback
– Receive patient complaints; investigate patient complaint or feedback;
– Relay patient complaint or feedback to Senior Lead PCC
• Answer incoming telephone call…
Title: Lead Patient Care Coordinator
Company: THE NEW ENGLAND COLLEGE
Location: Boston – Massachusetts – USA
Category: Healthcare, Administrative/Clerical
