Overview
Lead Radiology Patient Services Representative Jobs in Concord, Massachusetts, USA at Emerson Hospital
Position: Lead Radiology Patient Services Representative  – 40 hours 8am-4:30pm
Lead Radiology Patient Services Representative
– 40 hours 8am-4:30pm at Emerson Hospital summary:
As the Lead Radiology Patient Services Representative, I oversee the administrative functions of various radiology reception desks and manage a team of Patient Service Representatives. My role requires strong
leadership
and
communication skills
to enhance patient service and ensure operational efficiency in a healthcare setting. With a background in healthcare administration and experience in office support, I prioritize
service excellence
and confidentiality in all interactions.
Job Summary
Reporting to the Sr. Administrative Assistant of Imaging Services, responsible for coordinating the administrative support activities related to the daily operations of the Media Room, Reading Room, Main Radiology Reception Desk, CT/US/IR Reception Desk, MRI Concord and Mammography Breast Health Center Reception Desk. The Lead PSR manages all Patient Service Representatives.
Minimum Qualifications:
Education:
High school diploma required. Coursework in business, healthcare administration, medical terminology, and management strongly preferred.
Experience:
Two to three years of office support experience in a healthcare/hospital environment required. Previous supervisory experience including managing off-site staff strongly preferred. Licensure and/or Certification:
None
Required Skills:
Problem solving
and
quality assurance
skills needed to continually improve efficiency and effectiveness of department. Courteous and professional manner when dealing with the public both in person and on the phone. Strong management,
leadership
, and interpersonal skills. Ability to prioritize workload and respond to urgent needs. Committed to
Service Excellence
and
Customer Satisfaction
. Must be able to read, write, and communicate in English.
Computer skills required. Ability to maintain confidential information.
Title: Lead Radiology Patient Services Representative
Company: Emerson Hospital
Location: Concord, Massachusetts, USA
Category: Healthcare (Healthcare Administration, Medical Office, Medical Receptionist), Administrative/Clerical (Healthcare Administration, Medical Receptionist)
