Overview
Lead Registration Representative Jobs in Memphis, Tennessee, USA at Porter-Leath
Position: LEAD REGISTRATION REPRESENTATIVE
Christ Community Health Services | Memphis, TN 38103
The Lead Registration Representative provides administrative support in all areas of the front-office operations and acts as back-up to the Office Manager in their absence.
KEY RESPONSIBILITIES
Assists with patient registration, verifying insurance, scheduling diagnostic referrals, and scheduling patient appointments.
Assists with completion of referrals, including specialty and women’s cancer screening referrals.
Handles other office functions such as answering phones, handling mail, collecting patient data, maintaining supplies inventory, and managing medical records activities.
Acts as lead supervisor in the absence of the Clinic/Office Manager and assists Manager with other projects and tasks as assigned. Helps train and cross-train office personnel in their responsibilities.
Collects self-pay payments and co-payments, accounting for cash, check, and credit card payments. Prepares bank deposit reports, deposit slips, and drops deposits.
Creates reports such as the daily activity report and missing tickets report.
Provides administrative coverage in other departments as needed.
Collects Customer Service Evaluation surveys from patients.
Performs other duties as required.
POSITION REQUIREMENTS
Education: High school diploma or equivalent
Experience: Minimum of three years experience as a medical office assistant; working knowledge of computers; proven communication and customer service skills.
Licenses or
Certifications:
N/A
Mental Requirements
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical Requirements
Activity
Standing: 60%
Walking: 20%
Lifting, pulling, and/or pushing: 20% (maximum of 10 lbs, files, charts)
Machines and Equipment Used
Photocopy machine: 20% (Normal Hand-Eye Coordination)
Credit card machine: 20% (Normal Hand-Eye Coordination)
Computer: 90% (High Hand-Eye Coordination)
Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: N/A
Working Conditions
Typical office environment with some exposure to patients who may be infectious.
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Title: Lead Registration Representative
Company: Porter-Leath
Location: Memphis, Tennessee, USA
Category: Administrative/Clerical (Healthcare Administration), Healthcare (Healthcare Administration, Medical Office)
