Overview
Learning Platforms Support Officer Jobs in Location, West Virginia, USA at Humanitarian Leadership Academy
Location: Location
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Home Jobs Learning Platforms Support Officer
Learning Platforms Support Officer
Details:
Location:
Farringdon London/Home based
Contract type:
Fixed Term Contract / Internal Secondment
We are looking for a Learning Platforms Support Officer to join the Humanitarian Leadership Academy on a fixed term contract for up to 12 months.
As Learning Operations Support Officer, you will be responsible for providing comprehensive administrative support to learners throughout their journey utilising the HLAs platforms. This role involves managing student accounts, coordinating the learning process and delivering excellent service to learners, ensuring they receive the necessary assistance and guidance to succeed in their engagements.
In this role, youwill:
Monitor and respond to the support inboxes, providing first-line technical support to learners and partners within 1-3 working days to maintain high user satisfaction.
Develop Administration guides, FAQs, and support materials to facilitate the effortless use of the HLA’s digital platforms by learners and partners.
Monitor account activity and permissions, ensuring learners and administrators have appropriate access to relevant courses, materials, and resources.
About you
We are looking for someone with the following experience and skills:
Proven experience in an administrative role, preferably within an educational setting
Strong organisational skills and attention to detail
Excellent verbal and written communication skills
Ability to handle confidential information with integrity
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong problem-solving skills and a proactive approach
Experience with learner management systems (e.g., Moodle, Blackboard)
Background in customer service or support roles
Knowledge of accessibility standards (WCAG 2.1 AA) and inclusive solutions
Familiarity with eLearning standards such as SCORM, xAPI, or LTI
Please note:To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
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Title: Learning Platforms Support Officer
Company: Humanitarian Leadership Academy
Location: Location, West Virginia, USA
Category: Administrative/Clerical
