Overview
Maintenance Administrative Supply Technician Jobs in Yakima, WA at Advancia Government Services, LLC
Job Summary:
The HVAC Office Receptionist is the first point of contact for customers and visitors to the HVAC company. This role is responsible for managing front-desk operations, answering phone calls, texts and emails, scheduling appointments, handling customer inquiries, and providing administrative support to ensure smooth day-to-day operations.
Key Responsibilities:
Front Desk Operations:
Greet visitors and customers with a professional and friendly demeanor via phone, text, or email.
Manage the office phone system, directing calls to the appropriate department or staff member.
Check in service technicians and other visitors.
Maintain a clean and organized reception area.
Customer Service:
Handle customer inquiries, both in-person and over the phone, regarding HVAC services, appointments, and products.
Provide accurate information on services, scheduling, and pricing.
Assist with scheduling service appointments, installations, and maintenance visits.
Process customer complaints or issues and escalate them to the appropriate team when needed.
Administrative Support:
Perform general office duties such as data entry, filing, and maintaining records.
Maintain appointment calendars for service technicians and sales representatives.
Prepare and manage invoices, receipts, and other paperwork related to service jobs.
Assist with the preparation of reports and other office tasks as needed.
Scheduling and Coordination:
Schedule appointments for HVAC installations, maintenance, and repairs.
Coordinate with service technicians to ensure proper scheduling and job assignments.
Confirm appointments with customers and follow up as needed.
Inventory Management:
Help maintain inventory of office supplies and HVAC materials.
Assist in ordering supplies and managing stock as necessary.
Data Entry & Record Keeping:
Enter and update customer information in the company database.
Track customer service requests and follow through until completion.
Other Duties:
Perform other administrative tasks and special projects as assigned.
Ensure compliance with company policies and procedures.
Maintain confidentiality and protect sensitive customer information.
Qualifications:
High school diploma or equivalent.
Previous experience in an office or customer service role, preferably in the HVAC or related industry.
Strong communication skills, both verbal and written.
Excellent organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (phone systems, copiers, etc.).
Ability to maintain a professional appearance and demeanor at all times.
Knowledge of HVAC services and terminology is a plus.
Skills & Abilities:
Strong customer service and problem-solving skills.
Ability to work efficiently and effectively in a fast-paced environment.
Attention to detail and accuracy in administrative tasks.
Ability to manage multiple tasks and prioritize effectively.
Team-oriented with a positive, proactive attitude.
Working Conditions:
Full-time, Monday to Friday (hours may vary based on company needs).
Some occasional overtime may be required.
Work in an office environment with some interaction with technicians and customers.
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Schedule:
8 hour shift
Ability to Commute:
Mesa, AZ 85204 (Required)
Ability to Relocate:
Mesa, AZ 85204: Relocate before starting work (Required)
Work Location: In person
Title: Maintenance Administrative Supply Technician
Company: Advancia Government Services, LLC
Location: Yakima, WA
