Overview
Manager – Mortgage Loan Processing Jobs in Colombo, Western Province, Sri Lanka at VA4U
Title: Manager – Mortgage Loan Processing
Company: VA4U
Location: Colombo, Western Province, Sri Lanka
Get Paid in Forex 💰
Work From Home 🏠
Working Hours 4.30am to 1.00pm (SL Time)
ROLE OVERVIEW
We are looking for an experienced Loan Writer to support an Australian mortgage broking team. You will be responsible for preparing and submitting loan applications, ensuring accuracy, compliance, and smooth progression to approval and settlement.
RESPOSIBILITIES
- Manage and prioritize the broker's Outlook inbox, ensuring timely responses and effective email organization.
- Support the end-to-end loan application process by following established workflows and processing checklists.
- Request, collect, and follow up on outstanding client documentation to keep applications progressing.
- Upload and maintain loan documents within CRM systems, lender portals, and digital document management platforms.
- Liaise professionally with clients, lenders, and other stakeholders to provide updates on application progress.
- Maintain accurate CRM records, file notes, and client information throughout the loan lifecycle.
- Prepare loan files and supporting documentation for broker review prior to submission and settlement.
- Deliver exceptional customer service while providing general administrative support to ensure smooth day-to-day operations.
REQUIREMENTS
- Previous experience working with an Australian Mortgage Broker is essential.
- Strong understanding of the Australian mortgage application process from enquiry through to settlement.
- Experience liaising with multiple Australian lenders and managing loan progression.
- Proficiency with mortgage CRM systems and Microsoft Outlook for email and workflow management.
- Excellent customer service, communication, and relationship management skills.
- Strong organizational skills with exceptional attention to detail and accuracy.
- Ability to work independently while following established SOPs, workflows, and processes.
- Reliable, proactive, fast learner with the ability to manage multiple tasks and meet deadlines consistently.
